Student Management Systems Administrator

CCS is looking for a motivated professional to join our team as a Student Management System Administrator! This role is primarily responsible for providing support to a large school district's Student Management System (Infinite Campus) and addressing administration's needs.  This is an excellent opportunity to work with school systems as a service provider ensuring the smooth operation of the SIS Software. 

Pay for this position is between $60,000-$90,000 annually. Salary will be determined by many factors including but not limited to qualifications, experience, and customer service skills.

RESPONSIBILITIES:

• Performs preliminary research of issues reported by the district such as: verifying access and permissions of school district personnel, looking up a student schedule, checking attendance, etc.
• Processes job requests from school district personnel and submits batch jobs to be run by operations staff.
• Processes various district reports.
• Maintain and manage Student Management System databases (SQL).
• Assists the school district in the submission of data for processing.
• Audits input and output document of various complexity for accuracy and then packages the output for delivery to the school district.
• Learns technical aspects of the Student Management Systems used in the district.
• Monitors website to ensure information is updated.
• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments.
• Perform other job-related duties as assigned.

QUALIFICATIONS:

• Knowledge of modern office procedures and terminology.  Knowledge of the operation of office technologies and related operations.  Ability to understand and carry out written and/or oral instructions.
• Ability to learn quickly, get along well with others.
• Ability to foresee problems and problem-solve with various staff members across buildings.
• Able to demonstrate a professional attitude while providing outstanding, industry-leading customer service.
• BA/BS degree or equivalent work experience.
• Previous experience in a support center or customer service organization.
• Work experience with K-12 education.
• Familiarity with Web, Contact Management systems and PC based applications.
• HDI Support Certification a plus 

• Dependable; representing a positive work ethic.
• Excellent written and verbal communication.
• Attention to detail; demonstrating consistent follow through with set processes and documented procedures.
• Able to work in a fast-paced environment with frequent software releases.
• Able to problem solve while prioritizing effectively and efficiently; determine when to escalate issues with attention to detail.
• Collaborate; able to work with or deal with a variety of personalities while working towards a common goal.