Student Center Coordinator

TITLE: Student Center Coordinator

DEPARTMENT: Student Services

JOB CODE: ENCO

DATE: 02/21/2024

REPORTS TO: Associate Provost., Student Services

DLSE STATUS: Non-exempt

CATEGORY: Full Time

SALARY RANGE: $22.31 to $32.26 per hour

LOCATION: On- Site

Job Summary:

The Student Center Coordinator will provide administrative front desk support and will perform a variety of clerical duties including greeting guests, answering phone calls, answering student related questions, general inquiries, scheduling meetings for department personnel, and preparing documentation and/or other related materials for department personnel.

Essential Duties and Responsibilities:

• Provide administrative support to Units within the Division of Student Affairs
• Greet people entering the building, answering any questions, providing direction, and alerting staff when someone is there to meet or visit them
• Assist incoming students who come into the office to apply for academic programs including providing them with information regarding the application process
• Complete filing and data entry as requested by Units
• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls and various meetings as requested
• Manage the office log and system of who is entering and exiting the building
• Assist with booking campus space for all departments in the Student Center, including events and meetings.
• Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup
• Serve as the face of the institution, offering friendly service to those entering the building or calling in on the phone
• Maintain the reception area, keeping it clean and free of clutter
• Manage the Student Center staff lounge inventory and submit restocking request for managerial approval per department
• Serve as internal resource to faculty, administrators and others. Respond to inquiries and requests for information requiring knowledge of departmental and University policies and procedures. Act as primary contact for telecommunications, information systems, vendors, travel services, and facilities as needed.

Other Duties and Responsibilities:

• Performs other duties as assigned.

Qualifications/Requirements:

EDUCATION:

• Regionally accredited Associate’s degree and/or equivalent of combine education and experience in the related field.

EXPERIENCE:

• 3+ years’ experience in an education or University program.
• Experience with software technology; strong technical aptitude.

KNOWLEDGE/ABILITY/SKILLS:

• Ability to analyze and solve problems.
• Ability to communicate effectively, both verbally and in writing.
• Ability to create, compose and edit written materials.
• Ability to gather data, compile information and prepare reports.
• Ability to make administrative/procedural decisions and judgments.
• Ability to supervise and train clerical staff.
• PC proficient with working knowledge of PowerPoint, Access, and Word.
• Database management skills.
• Records maintenance skills.
• Detail oriented.
• Skills in organizing resources and establishing priorities.

COMPLEXITY:

• The ability to perform highly detailed work with sustained attention and care while providing/obtaining information on numerous inquiries is paramount to success in this position.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasional stooping. Frequent standing. Constant walking, sitting, climbing, reaching high/low levels, finger movement, feeling, speaking clearly, hearing conversationally, and seeing far and near.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasionally required to work in confined space.

MENTAL DEMANDS:

• The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequent work on a variety of unrelated tasks. Constant calculating interrupted work, work on a variety of interrelated tasks, and use of sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity.

Special Requirements:

• Ability to work effectively with a diverse community.

Mission Driven, Community Focused About | Charles R.Drew University of Medicine and Science (cdrewu.edu)

Charles R. Drew University is located in the Watts-Willowbrook area of south Los Angeles and was founded in 1966 in the wake of the Watts uprising. CDU was founded to address inadequate medical care in the region and to provide equitable medical education opportunities for under-represented students.
CDU offers the only historically black Doctor of Medicine program west of the Mississippi and is strongly invested in the local and regional community. The university leads multiple partnerships and programs to provide equitable healthcare resources in a variety of south Los Angeles neighborhoods.

Excellent benefits: Medical, dental, vision, retirement plan, vacation accrues on first day of employment, wellness programs, 17 paid holidays per year, up to 16 hours of paid time off to participate in community service and much more.

Full Time

EEO Statement: Charles R. Drew University is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.

Fair Chance Statement: Charles R. Drew University of Medicine and Science will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local “Fair Chance” laws.