AddressThe Department of Computer Science at USC Viterbi School of Engineering is seeking two dedicated and adaptable Student Services Advisor II professionals (Students Affairs Specialists) to join its dynamic team. Each position will specialize in a key area, with one focused on Bachelor's students and the other on Master's students, while also providing support to other student populations and programs as needed. The Student Services Advisors II will report to the Associate Director of Student Services or a higher-level supervisor and collaborate closely with the advisement team, Department Chair, and Viterbi Admissions and Student Engagement office.
Key Responsibilities:
Student Service Support (80%):
- Position 1 (Bachelor's Specialist): Provide academic advisement and counseling services to undergraduate students in the Computer Science department.
- Position 2 (Master's Specialist): Provide academic advisement and counseling services to master's students in the Computer Science department.
- Assist students with course selection, curriculum requirements, transfer credit evaluations, and graduation clearance.
- Collaborate with VASE (Viterbi Academic Success and Engagement) or other relevant offices to address student concerns and provide necessary referrals.
- Process course clearance, registration, and grade-related requests for students.
- Maintain accurate and up-to-date student records and compile statistical data as needed.
- Assist with the preparation of materials for curriculum proposals and other reports.
Communications and Outreach (15%):
- Support the dissemination of information regarding undergraduate and master's programs and available services to students and other constituencies.
- Assist with outreach strategies to raise awareness of available student services.
- Collaborate with the team in the development of written materials and presentation guides for consistent information delivery.
Administrative Support (5%):
- Attend relevant departmental, school, and university meetings to stay informed about updates in policies and procedures.
- Interact with other university departments and external organizations when needed to coordinate services.
The Department of Computer Science has a significant and dynamic student population that is home to more than 5,000 students. The ideal candidates for these positions should be detail-oriented, possess excellent communication skills, and be able to handle a diverse student population with care and enthusiasm. They should demonstrate a dedication to providing exceptional service and support to students in their respective focus areas within the Computer Science department. Upholding USC's Code of Ethics and fostering an inclusive environment are integral aspects of these roles.
Job duties may be added or modified as needed.
Diversity, equity, and inclusion are central to the mission of the USC Viterbi School of Engineering. Viterbi staff are expected to facilitate a culture of support and service, to model civility and respectful engagement at all times, and to maintain the highest ethical standards and to maintain strict confidentiality across all facets of their work.
Additional Information:
These are hybrid positions at USC’s University Park Campus located in Los Angeles, California. Each Student Services Advisor II will be expected to work onsite for a minimum of 3 days per week, and to maintain a fully onsite presence as needed during periods of high volume on campus activity (for example, at the beginning of each semester and during Commencement week). These positions are not eligible for fully remote work.
The hourly base salary range for these positions is $34.10 - $38.76. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope of responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
The University of Southern California (USC), founded in 1880, is in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students, and staff that make the university what it is.
Preferred Qualifications:
- Bachelor's degree in education, counseling, or a related field.
- 1-3 years of experience in higher education advising or student services.
- Familiarity with USC's academic policies and programs.
- Knowledge of diversity and inclusion principles.
- Basic proficiency in student information systems and advising technologies.
- Excellent communication and interpersonal skills.
- Ability to work effectively within a team.
- Exposure to student success initiatives and basic data analysis.
- Experience working with diverse student populations.
- Understanding of financial aid and career development resources.
- Commitment to providing student-centered support and aligning with the university's mission.
USC and the Viterbi School:
The University of Southern California (USC), founded in 1880, is in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students, and staff that make the university what it is.
Founded in 1905, the USC Viterbi School of Engineering is named for Andrew Viterbi who developed an algorithm to connect the world’s citizens. Similarly, the school, located in Los Angeles, a global center for arts, technology and international business in the heart of the Pacific Rim, is a hub for entrepreneurship that connects students from 64 countries.
USC Viterbi is a pioneer in restoring sight to the blind; restoring memory to sufferers of Alzheimer’s; and socially assistive robots to aid seniors with stroke or children with autism. It is the home of the first operational quantum computing center in academia. Our alumni include Neil Armstrong, first human on the moon; A.C. Mike Markkula, co-founder of Apple; and Wanda Austin, former CEO of the Aerospace Corporation.
The USC Viterbi School is consistently ranked among the top graduate programs (U.S. News and World Report). Under the leadership of Dean Yannis C. Yortsos, the school helped re-imagine the 21st century engineer, pioneering the Grand Challenge Scholars Program in schools across the globe. Our mission is to serve California, the nation and the world. At USC Viterbi, we call this the enabling power of Engineering+.
Minimum Education: Bachelor's degree Additional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 3 years Minimum Skills: Directly related experience in student services and programming with ability to lead Preferred Education: Master's degree Doctorate
