Must be – Bilingual
SCOPE
Champion service excellence to our prospects and customers by accurately and efficiently fulfilling their needs. Responds to customer requests for price & availability, product information, technical support and expedites.
JOB DUTIES AND RESPONSIBILITIES
- Maintains personal relationships with existing store customers and develops relationships with new customers.
- Identifies and fulfills customer product and/or service requirements.
- Fabricates hydraulic, industrial and pneumatic hose assemblies to fulfill customer needs.
- Coordinates pick up transactions at the counter including locating and pulling orders as required.
- Performs computer data entry related to all areas of the store operations.
- Performs accurate cycle counts, orders products, transfers product to other locations, receives and stocks shelves with inventory.
- Works with the branch manager to maintain a professional store showroom appearance, assists in creating new displays and implements related marketing programs.
- Performs daily/weekly cleaning of store.
- Responsible for opening and closing the store.
- May serve as on-call for after-hours customer emergencies.
- Cash and credit handling.
- Merchandising.
- Process customer returns.
- Trouble shoot and resolve order processing issues
- Load customer part number cross-references & specific pricing information
- Utilize printed and on-line vendor information resources
- Keep product and reference information up to date
- Provide literature to customers
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience – Technical school, 4 year degree or 4 years of related experience equivalent of education. Mechanical aptitude and hydraulic/pneumatic required.
Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills – To perform this job successfully, an individual should have basic computer skills including Microsoft Office Suite and typing experience.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Flexible schedule
- Flexible spending account
- Retirement plan
- Tuition reimbursement
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Ability to Relocate:
- Houston, TX 77040: Relocate before starting work (Required)
Work Location: In person