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Form of workJob Description
Groom & Sons' Home Center, a Nation’s Best Holdings, LLC company, is seeking candidates for our
Stocker/Load Builder/Customer Service Team Memberposition at our Athens, Texas location.
We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement.
Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.
What’s It Like To Work for Nation’s Best?
- Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.
- Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate.
- Autonomy: We empower entrepreneurial spirit in all our associates.
- Relationships: We believe the core of our business is the relationships we build.
- Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.
- Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.
- Growth Mindset: We are focused on long-term growth, both in our associates and the company.
- Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done.
- Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.
- Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.
What Does a Stocker/Load Builder/Customer Service Team Member Do?
- Verify materials for quality and accuracy, ensuring they are accounted for and delivered to customers on time
- Organize and secure loads following strict safety procedures to prevent accidents and damage
- Assist in unloading and loading materials manually or using a forklift, ensuring proper handling and placement
- Provide fast, friendly, and accurate service to customers, assisting them with loading materials safely and securely
- Maintain inventory control by labeling and placing materials and supplies in stock, ensuring an organized and efficient yard
- Build loads for outbound deliveries, carefully packaging and arranging materials for transport
- Provide friendly customer service on the retail floor by greeting customers, answering phones, and locating items
- Assist customers with merchandise selection
- Maintain inventory control
- Assist customers with product selection and pull merchandise as needed for checkouts
- When necessary, assist team with organizing, cleaning and restocking items in the store
- Work effectively in an outdoor environment, adapting to varying temperatures and weather conditions
- Additional duties as assigned
What Does It Take to Be Successful as a Stocker/Load Builder/Customer Service Team Member?
- High school diploma or equivalent
- 1+ year of forklift experience preferred
- Ability to lift up to climb up and down ladders, reach, bend, twist, kneel, lift up to 100 lbs with assistance, handle large odd-shaped items, and stock items in overhead areas
- Requires frequent standing and walking
- Willingness to assist in various departments and positions as needed to provide great customer service
- Ability to work outside in varying temperatures and weather
- Must be able to work a flexible schedule including Saturdays, nights, and holidays to meet business needs
- Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
- Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
- Strong interpersonal skills with a willingness to consistently provide superior customer service skills
