Stakeholder Relations Program Manager

The Stakeholder Relations Program Manager is responsible for supporting the management of relationships with state EMS officials, Federal and military partners, and EMS stakeholder organizations. These responsibilities may be, but are not limited to onboarding and coordinating directly with states as they are integrated into National Registry systems and processes; development and management of state EMS Officials portfolio information; coordination of clear and consistent communications with stakeholder partners; supporting development and implementation of stakeholder engagement strategy; and supporting the mission of the National Registry through the administration/coordination of all Stakeholder Relationships associated. This position reports to the Director of Stakeholder Relations.

Essential Functions are listed below; other duties may be assigned:

Stakeholder Relations Management

• Independently and collaboratively coordinates, develops, presents, and maintains relationship responsibilities with state Offices of EMS; acts as an ambassador for the organization.
• Organizes, coordinates, and collaborates with the National Registry teams to ensure all partner actions and information is current and effectively managed.
• Maintains thorough knowledge of the National Registry policies, processes, and procedures.

Stakeholder Communications and Engagement

• Supports proactive activities to establish, maintain, and facilitate effective communication with all stakeholders.
• Supports coordination, planning, attendance, and presentations at conferences, meetings, and events with Stakeholders.
• Supports stakeholder team to provide overlapping management of entire Stakeholder Relations.

Stakeholder Relations Strategy Development & Implementation

• Supports strategic planning for the management of all Stakeholder Relations.
• Supports stakeholder teams, and National Registry workgroups to develop the implementation of strategy.
• Supports overall stakeholder strategy; and
• Supports new and revised state implementation processes for National EMS Certification.

National Registry Mission support

• Develops stakeholder frequently asked questions resources.
• Manages multiple projects, set associated deadlines, provides prioritization of work, and always looks for ways to improve, assist others and advance the organization.

Experience, Education, Certification and Skill Requirements:

• 2-year degree in Health, Business Administration or related field or an equivalent combination of experience and education required
• 4-year degree in Health, Business Administration or related field preferred
• 1 years of experience with policy, project or portfolio management, state legislation development/process, national association interaction, and state office official interactions. 5 years of experience in communications or marketing; and state legislation development/process, national association interaction and state office official interactions required.
• 3+ years’ experience, with policy, portfolio management, state legislation development/process, national association interaction, and state office official interactions preferred.
• Project management background and strong organizational skills
  

Job Competencies

• Demonstrated understanding of EMS Systems including education, national certification, and licensure as well as EMS Licensure Interstate Compact
• Ability to influence others, maintain a positive attitude, and has a strong commitment to the team and the National Registry while promoting cooperation and overcoming barriers to information sharing, communication, and collaboration across the organization and with stakeholders.
• Strong problem-solving and decision-making skills while maintaining high ethical standards and integrity.
• Ability to travel, coordinate meetings, speak to stakeholders, and promote strong relationships.
• Conduct analysis, reports, and studies of job-related information, including strategic planning, implementation, and execution.
• Ability to document processes, procedures, transactions, and reports.

Specific Requirements:

• Must be able to lift and carry up to 25 pounds.
• Must be able to read, write, speak, and understand the English language.
• Must be able to move intermittently throughout the workday.
• Must be able to sit for extended periods at the computer or in meetings.
• Must be able to see, hear or use prosthetics that will enable the senses to function adequately to assure that the requirements of this position can be fully met.
• Must be able to accomplish tasks via the electronic environment such as video conferencing and digital collaboration.
• Must be able to work in an environment with moderate noise.
• Must be able to travel approximately 5 nights per month.

The National Registry is an equal-opportunity employer. All persons will be considered for employment without discrimination against race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For more information on the National Registry, visit www.nremt.org.