Staffing Manager

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!

We are currently hiring for a Caregiver Manager to join our new Silverdale Branch!

Summary

Our Caregiver Managers supervise our team of caregivers and their schedules. This position is a full time, hourly, Mon-Fri opportunity.

Duties

• Provide high quality, professional service to our caregivers and clients
• Supervise caregiver staff and field calls and questions to best support them in their roles
• Maintain accurate and detailed records for caregiver communications, preferences, needs, etc.
• Perform new hire orientation each week for all new caregivers
• Reference caregiver preferred weekly hours and client preferences to build a working schedule that mutually benefits both the caregiver and client
• Monitor and adjust schedule as needed to continue to adapt to the needs of both caregivers and clients

Requirements

• At least 1 year of experience in home care staffing OR 2+ years of experience in a customer service role in the healthcare industry
• Ability to provide examples of proven excellent customer service skills with references to confirm
• Must be proficient in using computers and Microsoft Office (Excel, Outlook, Teams, SharePoint, etc)
• Ability to work well with others; experience with team collaboration and problem solving
• 1+ year of supervisory experience strongly preferred
• Experience with scheduling software and/or POC software strongly preferred

Benefits & Perks

• Medical, dental, vision and prescription insurance options
• 3 weeks of Paid Time Off
• 401k
• Health Savings Account
• Work computer and phone system
• Employee Assistance Program
• Leadership Development Program and career growth opportunities

FRHC is an equal opportunity employer.