Staffing Manager

About us:

From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. This woman-owned business serving New York City for over four decades has evolved from a waitress staffing agency to the leading catering, events, and hospitality companies in the greater New York area. We provide food services in an array of celebrated New York City cultural institutions including Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater. We are known for full-service catering and events, corporate workplace dining and amenity programs, and large-scale event and festival production. Great Performances is the nation’s first caterer to own and operate an organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices.

We are seeking highly motivated and talented individuals to join our team and to support our vision, mission, and values through everything they do. If you share our passion and want to make a meaningful impact, we invite you to apply.

Our Vision: Building Community to Better Our World

Our Mission: Unleash Joy through Genuine Hospitality

Our Core Values:

Craftsmanship: developing new menus, designs, and moments to deliver engaging experiences to our clients and guests.

People: creating fair access, opportunity, and advancement for everyone. Our employees are our greatest asset.

Sustainability: upholding and elevating standards for sustainable behaviors that support our planet.

Collaboration: aligning with our clients’, colleagues’, and community’s visions to execute a successful experience.

Doing Good through Food: engaging in action around food access, health and wellness, education, and philanthropy.

Job Overview:

We are currently seeking a dynamic and qualified Staffing Manager to join our team and play a key role in enhancing our staffing department. The ideal candidate will possess a genuine passion for the food and beverage hospitality sector, coupled with a profound understanding of the catering industry.

Job Responsibilities:

The Staffing Manager will be responsible for a variety of tasks aimed at maintaining efficient staffing operations. Key responsibilities include, but are not limited to:

• Efficiently handle and organize email communications to ensure timely response and resolution.
• Generate and analyze reports using Microsoft Excel to provide insights into staffing trends and performance metrics.
• Effectively communicate with a large number of staff through email and SMS, providing information on shift details, employment-related matters, and other relevant updates.
• Accurately input and analyze data to support staffing decisions and maintain up-to-date records.
• Flexibility to take on new tasks and responsibilities based on the seasonal demands of the business.
• Regularly attend catered events to ensure staff engagement and adherence to Great Performances service standards.

Qualifications:

• Experience in a fast-paced, customer-oriented environment (e.g., operations, administrative support, customer service, hospitality, staffing, recruiting, or related field).
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Excellent verbal and written communication skills with an emphasis on tact and confidentiality.
• Strong organizational skills with attention to detail, ability to prioritize, and work effectively in an environment with competing demands.
• A sense of urgency, coupled with a friendly and diplomatic demeanor.
• Minimum 3 years of experience.

Job Type: Full-time

Location: 2417 3rd Avenue Bronx, NY 10451

Salary: $80,000 - $90,000/year

Benefits

PTO, 401K, Medical, Dental, and Vision insurance, Transit, and FSA (Flexible Spending Account)

Great Performances is an Equal Opportunity Employer.