Staff Support Engineer

• Team preference would be to find someone within Utah but open to other locations!

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at www.galileo-ft.com.

The role:

The Staff Support Engineer will be part of the Galileo Technical Operations team. You will be part of a team environment working to continuously improve our production platform. An essential part of the role is to develop a deep understanding of the Galileo systems that support the business deliverables across all platforms. The Staff Support Engineer will be responsible for designing, managing and supporting highly-available distributed systems in AWS and On-Premise, ensuring the reliability of the production environment, enhancing processes to improve efficiencies and implementing effective governance controls.

What you'll do:

• Provide on-call application support on a rotational basis and ensure system availability
• Maintain highly available and scalable services in a highly available production environment.
• Participate in weekly activities and change windows for deployment.
• Monitor systems, capacities and provide technical support for issues that impact or degrade applications
• Perform incident root cause analysis (RCA), and provide recommended solutions to avoid recurrence of issues
• Provide technical support for non-incident related issues to resolve impacts to interfacing customer applications
• Generate ideas for new initiatives and technologies to improve observability
• Perform trend analysis of application logs, system performance management data, et cetera to identify performance issues and drive improvements to ensure optimal performance
• Mentor other engineers, support the technical culture, and help grow the team
• Lead the development and testing of our auto healing systems.

What you'll need to succeed:

• Bachelor's Degree in Computer Science or related field
• Experience writing SQL queries, preferably in Oracle
• Team first mentality
• 5+ years AWS Cloud Experience
• Strong Unix/Linux background
• Ability to write scripts using at least one of shell (bash, ksh) or Python
• Experience with Github with knowledge of CI/CD best practices
• Experience with log aggregation tools such as Splunk, Datadog
• Experience working in or orchestrating Kubernetes or Docker is a plus
• Argo or other CI/CD tools experience is a huge plus
• Curiosity to learn new applications and technologies
• Aptitude and drive to run after problems and identify solutions
• Ability to work and communicate well with other teams

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