Address
Form of workSalary: $47,331.34 Annually
Location : 1225 Ramsey Street Fayetteville, NC
Job Type: Full-Time
Job Number: 202302017
Department: Social Services
Division: Business Operations
Opening Date: 10/24/2023
Closing Date: Continuous
Salary Grade: 108
Position Overview
Revised Posting - Previous applicants need not reapply
***Open Recruitment Until Filled***
This position is located in the Human Resources Section, Business Operations Division.
Potential for Telework/Remote options may be considered based on training, quality assurance, performance, and/or business needs.
Examples of Duties
This position primarily focuses on Human Resources related tasks to include conducting training for supervisors, providing administrative oversight for online training systems, and managing performance evaluations for the Agency.
This position conducts training assessments based on departmental, organizational and employees' needs. Design, develop and deliver in house courses to enhance the professional, administrative and management skills of our employees; research external courses and make recommendations on purchase. Assists in on-line training initiatives; research on-line training practices and determine appropriateness for the agency, design or recommend online training courses that develop the competencies needed for our employees and that is conducive to adult learning needs.
This position conducts approved agency training including employee orientation. Evaluates and researches course topics/objectives; determines curriculum outlines; develops implementation of training by utilizing multimedia visual aids, handouts and other educational material; conducts classroom instruction on specific course topics. Position ensures knowledge transfer based on course objectives and conducts evaluation surveys regarding course delivery. Position reviews all survey results and considers redirection as it applies to information provided. Position works with training logistics to include facility, timeframes, schedules, classroom size, and room set-up based on course needs, and ensures environment is conducive to adult learning principles and practices. This position tracks all agency training and provides reports as needed. Position collaborates with IS to assist with the development of a tracking database. Position is responsible for creating and maintaining training and developmental plan databases and tracking system. This position is responsible for creating, administering and analyzing various employee surveys. This position works with other Staff Development/Trainers in the Children Services, Economic Services and Adult Services Sections to determine the training requirements of the agency. Position works in partnership with management to establish business requirements of training and report results as needed. Position communicates upcoming training available to the agency and coordinates registration process.
This position assists with interviews and discusses with employees' any human relations and work-related problems that adversely affect morale, health, and productivity. Clarifies and provides advice to employees about agency rules, regulations and procedures. Develops, schedules, and conducts training related to technical, management and interpersonal skills in order to improve employee performance.
The position is responsible for the coordination of the internship program, temporary employee staffing requests and other Human Resources special projects, which may include attending job fairs, preparing statistical reports, applicant qualifications, reference checks and other phases of the application process. This position will require assisting in emergency and/or disaster situations.
Minimum Qualifications
MINIMUM EDUCATION & EXPERIENCE REQUIRED: Graduation from a four-year college or university and two years of experience in a human service program, counseling; training, or in an administrative support role in a Staff Development and training office; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience.
KNOWLEDGES, SKILLS AND ABILITIES:
Knowledge of adult learning theory, principles and training techniques and methods for conducting training programs
Knowledge of capabilities and uses of audiovisual aids, computer equipment, software and other training tools and resources
Ability to organize and coordinate training activities; to evaluate student learning; and to maintain accurate records
Ability to communicate effectively, both orally and in written form
Ability to work effectively with others and use sound judgment in applying policies, procedures, and training principles
Knowledge of project development and project management
Skilled in conducting conferences, leading and facilitating meetings
Must possess above average verbal and written communication skills and the ability to comfortably interact with all levels of the agency, other Cumberland County Departments and contractors
Knowledge of human resource programs, functions and best practices as it relates to the training program to ensure that training modules meets the needs of the agency
Knowledge of the agency, its mission, and its culture and climate so that effective and quality training modules are developed to meet agency needs
Knowledge of continuous improvement methods and relevant best training practices
Ability to identify the need for change within the different trainings
Knowledge of policies and practices involved in human resource functions to include recruitment, selection & training.
Ability to establish and maintain effective working relationships with employees, administrative officials, and the general public; to express oneself clearly and concisely in oral and written form; to work independently and to make and defend procedural decisions.
Knowledge, Skills and Abilities
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver's License.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
Duties of this position require the use of the employee's personal vehicle.
This position will require assisting in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."
If there are specific questions regarding this posting, you may contact DSS Human Resources @ (910) 677-2599.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting-edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.
Our Core Standards & Values
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.
Cumberland County Department of Social Services Health-care Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all full time employees.
The link below provides detail information regarding insurance coverage:
CREDIT UNION Employees are eligible to join State Employees Credit Union and Bragg Mutual Federal Credit Union. Savings accounts and loan payments can be made through payroll deductions.
DIRECT DEPOSIT Employees are eligible to have their paychecks deposited directly to their account at any banking institution. The net pay is direct deposited by 9:00 AM on the County's pay date.
ANNUAL LEAVE
Less than 2 years of service 3.42 hours per pay period = 96 hours (12 days)
2-4 years of service 4.37 hours per pay period = 120 hours (15 days)
5-9 years of service 5.33 hours per pay period = 144 hours (18 days)
10-14 years of service 6.28 hours per pay period = 168 hours (21 days)
15-19 years of service 7.24 hours per pay period = 192 hours (24 days)
20+ years of service 8.19 hours per pay period = 216 hours (27 days)
Sick Leave All Employees 3.42 hours per pay period = 96 hours (12 days)
HOLIDAYS State recognized holidays off: New Year's Day, ML King's Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day (2 days), and Christmas Day (3 days).
MILEAGE $0.54 reimbursement per mile driven using personal automobile for company business.
DRIVERS LICENSE If you presently have an out-of state license, you must obtain a valid NC Driver's License prior to beginning employment with Cumberland County DSS. *See Safe Driving Policy
DRUG TESTING Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal for the conditional employment offer. *See Drug Free Workplace Testing Policy
RETIREMENT PLAN Unreduced retirement benefits at age 65 with 5 years of service: or at age 60 with 25 years of credit, or any age after 30 years of service; reduced benefits after age 50 and 20 years of service or at age 60 with 5 years of service; disability benefits available after 5 years of service; death benefit paid to your beneficiary if you die in active service after one year of service.
401K ACCOUNT 1% contribution made by County to your NC401K account; no match required by employee.
DEFERRED COMPENSATIONSupplemental retirement programs through: ICMA, Programs PEBSCO (NACO), and 401 K (Payroll deduction available)
EMPLOYMENT BENEFITS Employee can pay for insurance premiums, uninsured medical expenses, or child care with pre-tax dollars. Other insurance policies offered: dental, life, accident, disability and cancer.
SCHOOL PARTICIPATION LEAVE Employee will be granted 4 hours per County fiscal year (July 1 - June 30) to attend child's school (Day Care - 12) for involvement at the child's school. Employee should furnish written verification from child's school that employee attended or was otherwise involved at that school during the time of leave.
PLEASE NOTE: THE CUMBERLAND COUNTY DEPARTMENT OF SOCIAL SERVICES IS A SMOKE-FREE WORKPLACE.
01
How many years experience do you have working in the training and Staff Development?
02
Briefly describe your experience working in training and Staff Development. (If you do not have experience in training and development, type N/A in the space provided below.)
03
Do you have experience identifying and assessing the training needs of an organization?
04
Do you have experience developing on-line training?
05
Please list the different types of training you have conducted. (If this question does not apply please type N/A in the space provided below.)
06
Do you have experience designing or creating training?
07
Please list any training programs you have designed or created. (If this question does not apply please type N/A in the space provided below.)
08
Please list any certifications you currently possess. (If this question does not apply please type N/A in the space provided below.)
09
Do you have knowledge of the Instructional Systems Design Process?
10
Do you have experience in coordinating and implementing programs?
11
Briefly describe your experience in coordinating and implementing programs. (If you do not have experience in coordinating and implementing programs, type N/A in the space provided below.)
12
Please verify that your application includes the following information: * Employment history including salary, correct dates of employment, employer address and phone number, supervisor's name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed.Please take a moment to review your application before submission to ensure all categories are completed.I have read and understand the above statement.
Location : 1225 Ramsey Street Fayetteville, NC
Job Type: Full-Time
Job Number: 202302017
Department: Social Services
Division: Business Operations
Opening Date: 10/24/2023
Closing Date: Continuous
Salary Grade: 108
Position Overview
Revised Posting - Previous applicants need not reapply
***Open Recruitment Until Filled***
This position is located in the Human Resources Section, Business Operations Division.
Potential for Telework/Remote options may be considered based on training, quality assurance, performance, and/or business needs.
Examples of Duties
This position primarily focuses on Human Resources related tasks to include conducting training for supervisors, providing administrative oversight for online training systems, and managing performance evaluations for the Agency.
This position conducts training assessments based on departmental, organizational and employees' needs. Design, develop and deliver in house courses to enhance the professional, administrative and management skills of our employees; research external courses and make recommendations on purchase. Assists in on-line training initiatives; research on-line training practices and determine appropriateness for the agency, design or recommend online training courses that develop the competencies needed for our employees and that is conducive to adult learning needs.
This position conducts approved agency training including employee orientation. Evaluates and researches course topics/objectives; determines curriculum outlines; develops implementation of training by utilizing multimedia visual aids, handouts and other educational material; conducts classroom instruction on specific course topics. Position ensures knowledge transfer based on course objectives and conducts evaluation surveys regarding course delivery. Position reviews all survey results and considers redirection as it applies to information provided. Position works with training logistics to include facility, timeframes, schedules, classroom size, and room set-up based on course needs, and ensures environment is conducive to adult learning principles and practices. This position tracks all agency training and provides reports as needed. Position collaborates with IS to assist with the development of a tracking database. Position is responsible for creating and maintaining training and developmental plan databases and tracking system. This position is responsible for creating, administering and analyzing various employee surveys. This position works with other Staff Development/Trainers in the Children Services, Economic Services and Adult Services Sections to determine the training requirements of the agency. Position works in partnership with management to establish business requirements of training and report results as needed. Position communicates upcoming training available to the agency and coordinates registration process.
This position assists with interviews and discusses with employees' any human relations and work-related problems that adversely affect morale, health, and productivity. Clarifies and provides advice to employees about agency rules, regulations and procedures. Develops, schedules, and conducts training related to technical, management and interpersonal skills in order to improve employee performance.
The position is responsible for the coordination of the internship program, temporary employee staffing requests and other Human Resources special projects, which may include attending job fairs, preparing statistical reports, applicant qualifications, reference checks and other phases of the application process. This position will require assisting in emergency and/or disaster situations.
Minimum Qualifications
MINIMUM EDUCATION & EXPERIENCE REQUIRED: Graduation from a four-year college or university and two years of experience in a human service program, counseling; training, or in an administrative support role in a Staff Development and training office; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience.
KNOWLEDGES, SKILLS AND ABILITIES:
Knowledge of adult learning theory, principles and training techniques and methods for conducting training programs
Knowledge of capabilities and uses of audiovisual aids, computer equipment, software and other training tools and resources
Ability to organize and coordinate training activities; to evaluate student learning; and to maintain accurate records
Ability to communicate effectively, both orally and in written form
Ability to work effectively with others and use sound judgment in applying policies, procedures, and training principles
Knowledge of project development and project management
Skilled in conducting conferences, leading and facilitating meetings
Must possess above average verbal and written communication skills and the ability to comfortably interact with all levels of the agency, other Cumberland County Departments and contractors
Knowledge of human resource programs, functions and best practices as it relates to the training program to ensure that training modules meets the needs of the agency
Knowledge of the agency, its mission, and its culture and climate so that effective and quality training modules are developed to meet agency needs
Knowledge of continuous improvement methods and relevant best training practices
Ability to identify the need for change within the different trainings
Knowledge of policies and practices involved in human resource functions to include recruitment, selection & training.
Ability to establish and maintain effective working relationships with employees, administrative officials, and the general public; to express oneself clearly and concisely in oral and written form; to work independently and to make and defend procedural decisions.
Knowledge, Skills and Abilities
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver's License.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
Duties of this position require the use of the employee's personal vehicle.
This position will require assisting in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."
If there are specific questions regarding this posting, you may contact DSS Human Resources @ (910) 677-2599.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting-edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.
Our Core Standards & Values
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.
Cumberland County Department of Social Services Health-care Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all full time employees.
The link below provides detail information regarding insurance coverage:
CREDIT UNION Employees are eligible to join State Employees Credit Union and Bragg Mutual Federal Credit Union. Savings accounts and loan payments can be made through payroll deductions.
DIRECT DEPOSIT Employees are eligible to have their paychecks deposited directly to their account at any banking institution. The net pay is direct deposited by 9:00 AM on the County's pay date.
ANNUAL LEAVE
Less than 2 years of service 3.42 hours per pay period = 96 hours (12 days)
2-4 years of service 4.37 hours per pay period = 120 hours (15 days)
5-9 years of service 5.33 hours per pay period = 144 hours (18 days)
10-14 years of service 6.28 hours per pay period = 168 hours (21 days)
15-19 years of service 7.24 hours per pay period = 192 hours (24 days)
20+ years of service 8.19 hours per pay period = 216 hours (27 days)
Sick Leave All Employees 3.42 hours per pay period = 96 hours (12 days)
HOLIDAYS State recognized holidays off: New Year's Day, ML King's Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day (2 days), and Christmas Day (3 days).
MILEAGE $0.54 reimbursement per mile driven using personal automobile for company business.
DRIVERS LICENSE If you presently have an out-of state license, you must obtain a valid NC Driver's License prior to beginning employment with Cumberland County DSS. *See Safe Driving Policy
DRUG TESTING Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal for the conditional employment offer. *See Drug Free Workplace Testing Policy
RETIREMENT PLAN Unreduced retirement benefits at age 65 with 5 years of service: or at age 60 with 25 years of credit, or any age after 30 years of service; reduced benefits after age 50 and 20 years of service or at age 60 with 5 years of service; disability benefits available after 5 years of service; death benefit paid to your beneficiary if you die in active service after one year of service.
401K ACCOUNT 1% contribution made by County to your NC401K account; no match required by employee.
DEFERRED COMPENSATIONSupplemental retirement programs through: ICMA, Programs PEBSCO (NACO), and 401 K (Payroll deduction available)
EMPLOYMENT BENEFITS Employee can pay for insurance premiums, uninsured medical expenses, or child care with pre-tax dollars. Other insurance policies offered: dental, life, accident, disability and cancer.
SCHOOL PARTICIPATION LEAVE Employee will be granted 4 hours per County fiscal year (July 1 - June 30) to attend child's school (Day Care - 12) for involvement at the child's school. Employee should furnish written verification from child's school that employee attended or was otherwise involved at that school during the time of leave.
PLEASE NOTE: THE CUMBERLAND COUNTY DEPARTMENT OF SOCIAL SERVICES IS A SMOKE-FREE WORKPLACE.
01
How many years experience do you have working in the training and Staff Development?
- 8+ years
- 6-7 years
- 4-5 years
- 2-3 years
- One year or less
- None
02
Briefly describe your experience working in training and Staff Development. (If you do not have experience in training and development, type N/A in the space provided below.)
03
Do you have experience identifying and assessing the training needs of an organization?
- Yes
- No
04
Do you have experience developing on-line training?
- Yes
- No
05
Please list the different types of training you have conducted. (If this question does not apply please type N/A in the space provided below.)
06
Do you have experience designing or creating training?
- Yes
- No
07
Please list any training programs you have designed or created. (If this question does not apply please type N/A in the space provided below.)
08
Please list any certifications you currently possess. (If this question does not apply please type N/A in the space provided below.)
09
Do you have knowledge of the Instructional Systems Design Process?
- Yes
- No
10
Do you have experience in coordinating and implementing programs?
- Yes
- No
11
Briefly describe your experience in coordinating and implementing programs. (If you do not have experience in coordinating and implementing programs, type N/A in the space provided below.)
12
Please verify that your application includes the following information: * Employment history including salary, correct dates of employment, employer address and phone number, supervisor's name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed.Please take a moment to review your application before submission to ensure all categories are completed.I have read and understand the above statement.
