Care Management Learning & Development Specialist (Remote, North Carolina Based)

The Care Management Learning and Development Specialist (CMLDS) researches, designs, develops and conducts effective training for the Care Management and provider transformation clinical and non-clinical staff. They work with department leaders and subject matter experts to conduct needs analysis and to identify and recommend learning and development solutions. The CMLDS serves as a subject matter expert for various clinical systems, processes and programs. The Care Management Learning and Development Specialist will report to the Sr. Director of Population Health.

This position will allow the successful candidate to work primarily remote and be a resident of North Carolina. There is no expectation of being in the office routinely, but the hire may be required to come into the Wake office or Mecklenburg office, occasionally as needed.

Responsibilities and Duties

Develop and deliver effective learning and development programs for Population Health & Care Management department

• Identify objectives, conduct research, design, and develop learning programs for Population Health and Care Management including, but not limited to: Clinical Platforms-Jiva, Physical and Behavioral health topics, Clinical systems and processes, Health Plan quality measures, Department policies and procedures, Department processes and workflows, Care Management practice models, New Hire trainings and coaching
• Design and present learning experiences using a variety of adult learning methods and technology, including in person, virtual, individual, and group trainings to facilitate effective learning outcomes
• Evaluate and incorporate, as appropriate, online tools and technology to ensure effective learning tools and environments
• Create an environment conducive to learning objectives

Develop & maintain training program materials

• Develop & update training program materials overtime

Develop Program Evaluation methods and metrics

• Develop effective evaluation methods and follow-up action to ensure that the training methods, materials, and application of skills on-the-job are effective
• Observe training dynamics and adjust presentation techniques as necessary to establish optimal learning application and retention

Advise department leadership

• Advise directors, supervisors and managers on relevant issues related to new hires
• Present reports on training

Collaborate with ODL staff to leverage resources and share best practices for learning and development

• Partner with Organizational Development & Learning staff to leverage available resources
• Stay current in the design, development, implementation and evaluation of effective adult learning practice

Minimum Requirements

Required:

Bachelor’s degree in Nursing, Sociology, Psychology, Education, Health Education, Business, or related field from an accredited college/university and seven (7) years of experience in a progressive training or teaching role; including three (3) years of experience in healthcare Or Master’s degree in Nursing, Sociology, Psychology, Education, Health Education, Business, or related field from an accredited college/university and five (5) years of experience in a progressive training or teaching role; including three (3) years of experience in healthcare

Preferred:

Bachelor’s degree in Nursing from an accredited college/university and an active Registered Nursing license and five (5) years of experience in a progressive training or teaching role; including three (3) years of experience in healthcare

Knowledge, Skills, & Abilities

• Knowledge of learning systems, theories, and practices, including accepted methods of measurement and assessment
• Knowledge of medical terminology, clinical care, and Care Management
• Knowledge of and experience with instructing individuals at various skill levels with a variety of methods
• Excellent communication skills
• Effective problem-solving skills
• Strong, effective, and diplomatic interpersonal skills
• Demonstrated ability to formulate and present ideas effectively, either verbally or in written form
• Ability to identify learning and development needs, develop materials to address those needs and design curriculum using appropriate adult learning methods
• Ability to establish and maintain effective working relationships with supervisors and staff
• Ability to adapt and communicate information to a wide range of audiences and situations
• Ability to think clearly under pressure and project a professional image at all times.
• Ability to work on several tasks simultaneously and demonstrate independence in appropriately prioritizing work load to meet the needs of the business

Salary Range

$75,600.00 to $96,390.00/Anually

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.

An excellent fringe benefit package accompanies the salary, which includes:

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility

Education

• Bachelors or better in Business Administration

Skills

• Communication
• Multitasking
• Problem Solving
• Relationship Building
• Training