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SalaryJLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are seeking a highly experienced and visionary Senior Vice President of Operations to lead our Variable organization's operational functions, drive excellence in people experience, measure the business using business wide BI tools and dashboards, manage risk and safety protocols, and optimize processes for enhanced efficiency and productivity. Reporting directly to the Global COO, you will play a pivotal role in shaping the strategic direction and operational success of the Americas Variable Projects business.
Responsibilities:
Operational Leadership:
Provide strategic leadership and guidance to the Variable operations team, ensuring the smooth execution of day-to-day activities and long-term operational objectives.
Effectively hire, manage, and inspire high-performing teams of Operations managers in support of the business.
Partner with Project Excellence Office (PEO) Global Leads and HR, Finance, Marketing, IT and Legal to ensure national consistency of delivery, maintain point of contacts and organizational charts and SLA’s to achieve desired outcomes for the business
In partnership with the PEO and Global COO and business leadership, develop and implement operational strategies, policies, and procedures to drive organizational growth, maintain operational excellence, and meet business goals.
Collaborate with cross-functional teams to align operational activities with overall company objectives.
People Experience:
Lead working groups to partner with Project Excellence Office teams to strategically develop materials and playbooks, lead the implementation across geographies and create alignment. Aligning cultural events etc.
Create training programs in partnership with HR and PEO to develop talent.
Maintain consistent communication with teams to ensure alignment with overall business priorities and appropriate cascading including Town Halls, leadership distributions, stakeholder feedback loops, and events.
Champion a positive and inclusive work culture, fostering employee engagement, professional development, and talent retention.
Collaborate with HR to implement employee programs, policies, and initiatives that enhance the overall people experience.
Drive continuous improvement efforts to optimize team performance and foster a collaborative and high-performing work environment.
Encourage a culture of continuous learning, performance feedback, and career development within the local teams including understanding resources available such as career framework, career development resources (employee/manager), and Workday resources.
Business Intelligence:
Lead business intelligence initiatives, driving data-driven decision-making and optimizing operational efficiency using technology and data warehouses to deliver and measure the business, creating metrics that matter for the business and clients. Including: financial (Revenue/CI/AR), utilization, WIP, client satisfaction, business development, etc.)
Review and measure client satisfaction tracking, dashboard, and follow-up. Reporting metrics monthly to the Americas Variable business lead.
Develop and implement analytics frameworks and tools to provide real-time insights into operational performance and identify areas for improvement.
Collaborate with cross-functional teams to translate business intelligence insights into actionable strategies and process improvements.
Risk and Safety Management:
Manage Safety program for Variable Projects team, ensuring compliance with all relevant health, safety, and environmental regulations, implementing appropriate risk mitigation strategies provided by PDS HSSE lead.
Report monthly the good catch and near miss dashboard programs and include Safety monitory in monthly Variable lead calls.
Be a Safety Lead Champion, providing recommended updates the program to promote advancement of the Safety program and creating a best in the industry program.
Collaborate with teams to promote awareness of CMO and incident reporting policies and investigations.
Own risk management processes for Variable Project Management in partnership with National Risk Lead, including identifying and assessing operational risks, and implementing controls to minimize their impact.
Report monthly status of Risk reviews for total Variable Projects business, manage regular cadence of Risk status update and partner with PEO team to ensure dashboards and risk reviews are being reported monthly. Run and report peer reviews across regions.
Collaborate with legal and compliance teams to mitigate potential risks and uphold business integrity.
Process Optimization:
Contribute to achieving the operational efficiency targets by leading efforts to identify inefficiencies, assist in creating roadmap for technology or joint business solutions transition and develop and implement process improvement initiatives to enhance productivity, reduce costs, and drive quality outcomes.
Implement best practices, lean methodologies, and industry standards to optimize operational workflows.
Foster a culture of continuous improvement, encouraging feedback and implementing innovative solutions to streamline processes.
Technology Integration:
Identify opportunities to leverage technology to enhance operational efficiency and effectiveness.
Collaborate with PMO and JLL-T teams to evaluate, select, and implement technology solutions that support operational objectives.
Drive the adoption of technology tools and systems, ensuring proper training and ongoing support.
Stay updated on emerging technologies and industry trends to identify opportunities for innovation and automation within operations.
Requirements:
Bachelor's degree in business administration, operations management, or a related field (Master's degree preferred).
Proven track record of leadership in operations, with a minimum of 10 years of experience in senior management roles.
Strong understanding of operational principles, business intelligence, risk management, and process optimization.
Excellent leadership and people management skills, with a focus on fostering a positive and inclusive work culture.
Demonstrated experience in driving operational excellence and achieving key performance indicators.
Exceptional analytical, problem-solving, and decision-making abilities.
Proficiency in utilizing business intelligence tools and software.
Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
If you are a visionary leader with a passion for operational excellence and people development, we invite you to join our team as the Senior Vice President of Operations and make a significant impact on our organization's success.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
