Sr. Technology Specialist - Deployments And Implementations Us & Can

at Marriott in Boise, Idaho, United States

Job Number 24010301

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

The Senior Technology Implementation Specialist plays a pivotal role in driving the successful implementation of technology solutions to our franchise and managed hotels in the Us & Canada. This individual will be responsible for driving compliance of projects led by the PSS project deployment management team. The role involves a combination of technical expertise, project management skills, and hotel/vendor interactions.

CANDIDATE PROFILE

Required Experience & Education

+ Undergraduate degree or equivalent combination of education, technical training, or work/military experience

+ 3+ years' progressive work experience in business support role

+ Must have strong working capabilities with Microsoft Office Suite and applications (Word, PowerPoint, Excel, Outlook),

+ 1+ years' experience supporting or participating in deployment projects that include software and hardware upgrades.

+ Ability to travel occasionally

Preferred Qualifications and Experience

+ Proficiency in Business Intelligence Tools (PowerBI, JIRA)

+ Experience with agile concepts

+ Microsoft tools such as Visio, Sharepoint, Teams

+ Strong business acumen and understanding of hotel operations and processes

+ Experience in developing effective business relationships with peers, stakeholders, and other leaders

+ Experience in managing a project team, including problem identification/resolution, negotiation, and conflict management skills

+ Working knowledge of Marriott Information Technology standards

+ Experience in change control processes

+ Strong organizational, written, and verbal communication and presentation skills

+ Vendor relationships

+ Availability to work outside of traditional business hours to facilitate project events as needed.

Candidate Attributes:

+ Input to strategic planning and thought leadership

+ Excellent listening and documentation skills

+ Solid organizational and analytical skills for planning, coordinating and monitoring implementations

+ Ability to identify and recommend approaches to address risks in a positive manner

+ Effective presentation and public speaking skills

+ Negotiate issues resolution with key stakeholders, including senior leaders

+ Ability to consistently negotiate a "win-win" outcome

+ Ability to work independently with minimal supervision

CORE WORK ACTIVITIES

+ Manages and provide technology deployment services for managed, franchised and above property locations in the US and Canada.

+ Drives compliance with PMS server refresh activities.

+ Works with various stakeholders across the enterprise to ensure that the needs of the organization are met in the functionality and deployment of initiatives.

+ Models aspects of a project planning framework to ensure the functionality, deployment and support needs are well documented, communicated and met through high-profile initiatives.

+ Validates that created and delivered services are done in accordance with service level agreements, department's internal criteria and with high customer satisfaction.

+ Facilitates the successful execution of all deployment activities for assigned projects.

+ Liaises with peers with the US/CAN technology team and broader global technology and operations organizations as required.

+ Manages vendor responsibilities when applicable.

+ Represents the stakeholders' technical and operational interests in the development and design, functionality, deployment and support of initiatives

+ Provides input to implementation process and methods to reduce project costs and increase effectiveness without jeopardizing objectives

+ Executes against an established framework to support successful project delivery

+ Consolidates and prioritizes open issues, action items and requirements

+ ports large project from inception to completion with a keen focus on managing budget, timeline and scope

+ Aligns and partners with project teams and change management forums to contribute to the overall messaging. Functions as a key resource in managing change for US & Canada stakeholders

Managing Work, Projects, and Policies

+ Coordinates and implements work and projects as assigned.

+ Complies with Federal and State laws applying to procedures.

+ Generates and provides accurate and timely results in the form of reports, presentations, etc.

+ Analyzes information and evaluates results to choose the best solution and solve problems.

+ Manages the flow of questions and directs questions.

Supporting Operations

+ Works with team to put sustainable work processes and systems in place that support the execution of the strategy.

+ Establishes and maintains complete and up-to-date information to ensure accurate reporting.

+ Represents team in resolving situations.

+ Maintains and manages inventory and service operations.

Additional Responsibilities

+ Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.

+ Attends and participates in all relevant meetings.

+ Presents ideas, expectations and information in a concise, organized manner.

+ Uses problem solving methodology for decision making and follow up.

+ Maintains positive working relations with internal customers and department managers.

+ Manages time effectively and conducts activities in an organized manner.

+ Performs other reasonable duties as assigned by manager.

California Applicants Only: The salary range for this position is $66,560.00 to $134,991.00 annually.

Colorado Applicants Only: The salary range for this position is $63,150.00 to $122,722.00 annually.

Hawaii Applicants Only: The salary range for this position is $76,410.00 to $134,991.00 annually.

New York Applicants Only: The salary range for this position is $63,150.00 to $134,991.00 annually.

Washington Applicants Only: The salary range for this position is $67,724.80 to $134,991.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, 1/18/2024.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination