Technical Support Specialist

Description:
Note that this position requires candidates to work onsite in Boise ID. There may be future work from home potential (based on performance).

We are seeking a Technical Support Specialist with a proven track record of delivering excellent customer service. This position is fast paced managing inbound technical customer & reseller service events (phone calls, chat, email). You will be supporting commercial high-end printers & technologies which may include one or more product lines. This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service. We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.

Skills Required:

• Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise.

• We are looking for candidates with support experience that exceeds basic level product support such as simple items like cell phones etc. This is not an entry level position and requires 2+ years of applicable experience.

• Exposure to a variety of computer applications, data bases, remote access applications, and network configurations.

• Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base.

• Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction.

• Prior experience within a care center / remote support center managing service events via a ticketing system.

• Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome

• Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting.

Job Type: Contract

Pay: $20.00 - $27.00 per hour

Expected hours: 40 per week

Compensation package:

• Hourly pay

Experience level:

• 1 year
• 2 years
• 3 years
• Under 1 year

Schedule:

• 8 hour shift

Experience:

• Computer hardware: 1 year (Required)
• Customer service: 1 year (Required)
• working with any printers: 1 year (Required)

Ability to Commute:

• Boise, ID 83713 (Required)

Ability to Relocate:

• Boise, ID 83713: Relocate before starting work (Required)

Work Location: In person