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What to Expect
The ideal candidate will have knowledge of the automotive industry and the understanding of the critical role that Customer Experience plays in ownership experience as well as brand loyalty. They will understand how our team’s work impacts other internal teams at Tesla, to ensure that our processes are aligned with Tesla’s success. They will have the capacity to work at high speed with a high-caliber team, an unwavering dedication to integrity, and a passion to build world-changing innovations.
What You’ll DoWhat You’ll Bring
Tesla is seeking a highly motivated and organized Project Manager to join their Service Operations team. This role will own leading projects focused on Customer Experience within the Tesla Service operation. They will constantly be identifying opportunities to make the business more efficient while driving a customer centric culture.
The Service Operations team is in place to ensure our owners enjoy a seamless experience that is just as innovative as their driving experience. We focus on providing support to North America field service teams by partnering with them and other internal departments to achieve the highest level of service for our owners.
The ideal candidate will have knowledge of the automotive industry and the understanding of the critical role that Customer Experience plays in ownership experience as well as brand loyalty. They will understand how our team’s work impacts other internal teams at Tesla, to ensure that our processes are aligned with Tesla’s success. They will have the capacity to work at high speed with a high-caliber team, an unwavering dedication to integrity, and a passion to build world-changing innovations.
What You’ll Do
- Document and analyze Service business processes and workflows
- Conduct ad hoc data analyses and deep dive reporting to find actionable insights
- Partner with Business Analytics team to develop a reporting suite that meets the needs of the business
- Partner with training teams to educate business users responsible for managing and operating business processes as well as those impacted by any process changes
- Manage multiple stakeholder partnerships to bring projects to completion and ultimately roll out across North America Service teams
- Be an internal advocate for Customer Experience, balancing relationships with HQ leaders and Field team leaders
- Ability to travel up to 25% of the time
- Experience in automotive business operations preferred
- Experience creating and sustaining customer centric company culture required
- Self-starter and a quick learner who displays strong leadership skills
- Data-inclined individual with advanced Excel proficiency
- Experience with change-management methodologies and a proven track record of implementation
- Ability to understand and communicate needs of all stakeholders including technical teams to ensure all needs are met
- Ability to multi-task and prioritize work in a fast-paced environment and navigate through an ambiguous environment; enjoy challenges
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
