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SalaryBe unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
The Sr Product Manager is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. The Sr Product Manager will function well in a fast-paced business environment, and will be able to self-direct and adapt to rapidly shifting business priorities, weighing new opportunities against core objectives that enable us to deliver key growth metrics. Strong knowledge of and experience with mobile device management platforms. tactical consumer device product delivery, agile methodologies, and hardware operations processes is required.
No day is the same for the Sr Product Manager. Day to day activities or responsibilities include: Championing Internet device products, proposals, experiences and solutions across the greater enterprise for awareness; vetting the solutions for your product with cross-functional teams in order to determine feasible approaches and pro-actively mitigate potential roadblocks; relationship building with teams and OEMs responsible for the deliverables supporting your product/solution; initiating, driving and reporting out on any projects needed in order to deliver your solution with a high degree of quality and outstanding customer experience in focus; writing product requirements documentation from a user-centric product design mindset; creating the road map for your initiatives; representing your product and experience throughout the product development, go-to-market, and lifecycle management processes to ensure business priorities and requirements are met and maintained.
Job Responsibilities:
- Owns hardware products and families of hardware products end to end within a complex ecosystem of platforms, applications, and services. This includes creating, managing, maintaining and communicating product vision and roadmap.
- Identifies target customer(s) for existing or future products, and designs and drives end user product research.
- Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity
- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
- Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
- Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
- Works with stakeholders and follows enterprise process to secure and maintain product funding.
- Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
- Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations.
- Drives specific ad hoc analysis and presents information to executive level management on request.
- Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
- Works with external third parties to assess partnerships and licensing opportunities.
- Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
- Leverages customer insights for product vision, strategy, roadmap, priorities.
- Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
- Create, manage, foster an active VOC feed for themselves and team.
- Actively looks for opportunities to delight or meet customer’s unmet needs.
- Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.
- Creates an environment and culture where the team is immersed in customer-first mindset.
- Tests ideas with real customers to ensure that the product delivers the desired benefit.
- Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes.
- Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams.
- Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
- Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
- Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
- Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
- Generates and maintains dashboards and reports that track product health and success metrics.
- Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.
- Runs beta and pilot programs with early-stage products and samples.
- Collaborates with advertising and public relations to promote product.
- Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
- Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
- Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels..
- Manages development of adoption tools and training materials.
- Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
Relationship & People, Professional Development
- Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.
- Develops positive working relationships with Customer groups or Customer Representatives.
- Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
- Develops adoption tools and training material.
Qualifications:
- Bachelor's degree; Advanced degree preferred
- 7+ years of relevant Product Management experience in hardware and Agile software product development environments. Advanced level understanding of customer experience.
Knowledge, Skills and Abilities:
- Experience in delivering large and complex business/technology initiatives.
- Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
- Proven success in directing matrixed resources and delivering hardware, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
- Experience with Agile backlog/project management tools.
- Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
- Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
- At least 18 years of age
- Legally authorized to work in the United States
#LI-Corporate
Washington Pay Range : $158,100.00 - $213,900.00 The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/ Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
