Sr Mgr, Learning Technologies & Content Management

Who We Are
Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis.
The COVID-19 pandemic has forever altered the expectations for healthcare providers, patients, and their families on how data and technology can be used to enhance the customer experience in ways not previously possible. Genentech seeks to lead the industry in this new era of omnichannel pharma and integrated customer experience.
The Learning & Skill Development (LSD) organization plays a key role in installing a digital culture and mindset across the Commercial and Medical Group (CMG) as well as providing every CMG customer - be it employee, manager, healthcare provider, and patient - with the information and skills that they need next, when they need it, where they need it. LSD is in the process of transforming CMG into a continuous then contribution learning culture by pioneering advances in skills management, digital learning, experiential learning, and workflow learning.
LSD includes a team of learning business partners who have deep business acumen and are well versed in the trends and data coming from sales, marketing, and medical. They work in close collaboration with a group of Learning Design Architects who are responsible for perennial focus areas such as medical, therapeutic area certification, leadership development as well as business transformation areas which currently include omnichannel, contracting, digital, and health equity across all CMG business units. Both teams are supported by a team of instructional designers and multimedia partners who build best-in-class learning products. LSD scales these learning products through facilitators who upskill business experts and leaders in executive presence, learning technologists who use cutting edge applications and systems to embed learning as close to the work as possible, and an analytics function that maps CMG's skill domains and employee skill gain to business impact metrics.
Role Overview
The Learning Technology Manager role works in an exciting environment in LSD. You will lead a team of Learning Technologists and Content Specialists working on research, planning and development of learning technology solutions and experiences in alignment with the broader LSD Learning Strategy. You will seek ways to increase digital engagement and drive a culture of learning to meet CMG's objectives. The role requires you to think critically, have a bias for action and act on difficult challenges by leveraging technology, content, service design, data and analytics across T&D. This is a continuously evolving learning environment, a high-growth opportunity where you can have an immediate impact. You have strong Learning Technologies expertise as well as deep knowledge of training and learning practices, face-to-face training, digital channels, CMS/LMS platforms, Content Management, and the employee lifecycle. You are an excellent communicator who is endlessly curious, who takes pride in hard work and is committed to rapidly advancing their knowledge and expertise in service of our employees to drive a culture of learning.
The Content Management team is responsible for co-designing, developing and maintaining training content across all of our digital properties and channels. The team is responsible for creating and maintaining processes, system standards and assisting in training internal and external partners on the intake process. You'll lead the team efforts to create and maintain content in article pages, eLearning courses/modules, program panels and associated media while keeping information current and fresh. The team responds to support inquiries and issues including: access to training materials, course session creation, enrollments, assignments, reporting and other relevant learning/training topics. The team also provides overall learner support, including content or technical issues escalated from users and responds directly, or assign/triage as appropriate.
As a manager within the Learning Technology team, you will work closely across a matrix environment that includes training professionals, user experience design, sales, marketing, product teams, digital developers, content and project managers who are passionate about driving a culture of learning and accountability at Genentech. We are re-imagining the learning experience and leveraging emerging technologies, service design and data to help create the future of learning, improve human performance and build sustainable competitive advantage.
Key Responsibilities:
Management Responsibilities:

• Develop and create an inspiring culture and great place to work by leading, acting and living our Operating Principles in all aspects of work, inclusive of employee engagement and promoting a culture of inclusivity and belonging
• Responsible for resource management, recruiting, hiring, performance of a team, and onboarding qualified individuals
• Provide day to day coaching, development conversations, professional development plans, performance reviews, and succession planning for direct reports
• Foster collaboration across multiple functions within LSD, CMG, and Genentech to drive alignment and ensure effective implementation of learning solutions
• Provide clear direction and focus for the team while ensuring all deliverables for a given priority area are completed, issues are escalated and assess/mitigate risk appropriately
• Manage resources in an out of key initiatives as needed to flow talent, ensure ongoing maintenance, drive critical work and assess/mitigate risk
• Manage overall team operating model to ensure maintenance/support, in alignment with department strategy and outcomes
• Comply with all laws, regulations, policies and procedures that govern the code of conduct of Genentech activities
• Provide ongoing leadership of projects and processes including management of complex matters
• Lead, act and live our Roche Operating Principles in all aspects of work
• Comply with all laws, regulations, policies and procedures that govern the conduct of Genentech activities
• Complete and ensure that the team completes all compliance training requirements and reinforces the importance of adhering to compliance policies with the team

Learning Technologist Responsibilities:

• Responsible for research & development, prototyping, piloting and embedding new learning technology solutions and digital experiences into our internal learning ecosystem, including production of any processes and documentation for its adoption
• Demonstrate an innovative and strategic approach to learning technology design, digital learning experiences and stakeholder engagement for how to incorporate digital capabilities to existing and future learning initiatives
• Execute and manage overall learning technology approach and Content Management in collaboration with department leadership and business strategy to deliver on the broader digital learning roadmap
• Work with instructional designers, user experience designers and other stakeholders to align on design approaches for Learning Technologies and collaboratively develop/implement transformative digital learning experiences
• Build relationships with 3rd party vendors and actively explore their platforms and tools to validate their value add on our digital experience needs and services
• Act as an expert advisor, educating colleagues on existing and emerging Learning Technologies as well as the best use of our current digital offerings, investing time to share your findings and expertise, and to help drive and develop a digital mindset
• Analyze and interpret learning technology needs across CMG LSD and work with stakeholders across CMG/IT functions to understand current capabilities and areas for improvement
• Proactively incorporate learning technology capabilities and offerings into other CMG LSD strategies, plans and programs. Align and support the broader Digital Learning strategy capability to implement long-range visions for future initiatives, strategies, objectives and plans to optimize learning and development in CMG
• Act as internal subject matter experts who understands and represents the long-term vision for the area

Learning Content Management Responsibilities:

• Working knowledge of eLearning authoring tools (e.x. Articulate Studio/Storyline, Adobe Captivate, Graphic Design tools and Video editing), website administration and experience setting up course content within a Learning Management system (LMS) and publishing through a Content Management system (Drupal CMS) with strong attention to detail and process orientation
• Act as an LMS/CMS expert, providing best practices into all LMS/CMS functionality including creating events, sessions, curricula, evaluations, email notifications, custom reports, standard reports, and uploading content (e-learning modules, materials, videos, etc.)
• Establishing standards for content templates, authoring tools for different types of learning products, standard Learning Technologies for different types of learning products and technical standards for content and media design
• Ensure alignment with the global Learning Management Administration Services team by participating in regular coordination meetings and training update sessions.
• Conduct and support (internal and external) audits, to ensure integrity, quality and accuracy of data used in reporting and course assignment.
• Ability to develop strong working relationships across a broad set of stakeholder groups while playing a critical role in helping to ensure Learning Technologies creates and maintains a seamless end-user experience while overseeing multiple projects and recurring work to ensure maximum efficiencies and effectiveness
• Help educate partners across departments to fully understand and best use Learning Technologies offerings and capabilities. Includes playing an important, up-front role in proactively incorporating Learning Technologies capabilities into training strategies, plans, programs and other offerings
• Ability to prioritize, manage deadlines and support your team and other stakeholders in developing and implementing longer-range vision, strategies, objectives and plans for optimized learning & development support from Learning Technologies

Qualifications/Experience:

• Bachelor's Degree is required; Graduate level or higher degree is preferred. In lieu of a degree an additional 6 years of experience is acceptable.
• 6 or more years' experience leading teams in digital solution development, Learning Technologies, training and development and/or related project management preferably gained within the biotechnology or pharmaceutical industries
• 5 or more years of experience and expertise with web and/or other Learning Technologies, CMS, LMS, authoring plus Content Management tools, analytics and reporting
• 5 or more years of experience leading digital tools and services projects, includes development and management from Request for Proposal (RFP) to project completion through ongoing maintenance and development
• Considerable experience and expertise with web and/or other Learning Technologies, LMS, CMS, LRS, content authoring platforms plus Content Management tools, analytics dashboards and reporting
• Considerable experience with standard project life-cycle management
• Demonstrated ability to learn new advanced data tool sets quickly and autonomously
• Familiarity with JavaScript frameworks (React/Angular), HTML+CSS, web publishing, site information architecture, intranets, tagging, metadata and user experience strongly preferred
• Previous field sales, field management or product marketing experience in biotechnology or pharmaceutical industries is a plus
• Demonstrated ability to learn new advanced data tool sets quickly and autonomously
• Ability to communicate complex concepts simply, verbally and in writing. Ability to create high quality project reports and simple, succinct, visually compelling presentations
• Problem-solving, creative, and innovative approach to solving problems autonomously in ambiguous situations with limited direction
• Exceptional interpersonal skills to collaborate and team well with, service design, researchers, project managers and a diverse set of team members and stakeholders
• Working knowledge of training and learning methodologies, organizational concepts and processes a plus
• The role is based in SSF and must be available to work onsite, during business hours or as needed to meet the needs of the business.

Our Operating Principles

• Put Patients First: I always act as if patients I know are in the room and do what's best for them.
• Follow the science: I seek answers through experiments, data and debate, and act on facts.
• Act as one team: I care, collaborate and commit without boundaries, and trust others to do their part.
• Embrace differences: I seek diverse perspectives, invite opposing views, and challenge myself and others.
• Accelerate learning: I push to learn new things even if difficult, and openly share my successes and failures.
• Simplify radically: I eliminate complexity, reuse with pride, and accomplish more with less.
• Make impact now: I take accountability to do what's right, deliver value fast, and don't wait for certainty.
• Think long term: I choose actions today that benefit future generations

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on
race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.
The expected salary range for this position based on the primary location of South San Francisco, CA is $174,200 - $323,400. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A disc...