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Form of workAs the Senior Manager, Regional Operations - Northwest, you are a talented professional who is passionate about introducing technology to real estate and building high performance teams from scratch. Working directly with the President & Regional Vice President you will be the most senior operations leader in the local market.
What you will do:
- Lead cross-functional operations initiatives to support Company OKRs, ensuring customer satisfaction, business success, technology adoption and seamless support for Compass's agents and staff.
- Have direct management responsibility for Compass employees in the Northwest region (Greater Seattle, Idaho, and Wyoming; specifically overseeing the Northwest Agent Experience and Marketing teams.
- Work closely with regional and corporate leadership to drive key strategic decisions and ensure successful implementation of all business critical initiatives.
- Measure and continually improve metrics and KPIs, setting priorities and driving continuous improvement against results and targets.
- Evaluate key areas of responsibility and implement operational improvements, including agent onboarding and assimilation, training and development, and agent feedback
- Spearhead initiatives to improve the experience for our agents by evaluating the effectiveness of current practices and analyzing data and results
- Improve current systems that field incoming requests from agents and ensure that issues are resolved both promptly and thoroughly, with a strong customer-service mindset
- Manage to OpEx budget; identify cost savings opportunities and implement
- Identify new ways to optimize and scale the customer support model without compromising customer value
- Work closely with cross-functional teams (e.g. Sales, Workplace, Growth, Product, Real Estate) to deliver the best possible customer experience
- Work closely with Agent Experience & Marketing teams from other regions and headquarters
- Lead and continue to grow the team as the focal point for driving agent satisfaction and efficiency
- Support company, team, and office culture improvements
- This is an on-site role based in Bellevue or another Seattle Compass office
Who you are:
- 8-10+ years of experience in business operations, business development, marketing or management consulting
- Experience managing growing teams and developing employees while overseeing multiple projects simultaneously
- Ability to "see around corners", diagnosing and treating issues before they boil over.
- Strong written and verbal communication
- Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision; a bias towards action and over communication
- Highly organized; ability to multi-task and handle multiple deadlines simultaneously
- Excellent communicator who can effectively manage multiple stakeholders with a natural ability to connect with others.
- Creative problem-solving abilities.
- MBA/advanced degree preferred, but not required
The base pay range for this position is $99,00-$148,500 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
