Sr Logistics Coordinator - NORAM

At Novus our goal as a company is to help feed the world affordable, wholesome food and achieve a higher quality of life. We aim to make a clear difference in sustainably meeting the growing global need for nutrition and health.
Novus' employees help bring this Vision and Mission to life. Our employees support our customer in over 80 countries worldwide. Our culture is driven by this mission to help support every person across the globe. We are always looking for dynamic people who share our mission to help feed the world.
General Responsibilities
• Execute logistics processes for order fulfillment transactions. Ensure accurate and timely execution of SAP transactions.
• Supply safe, innovative and cost-effective logistics services that provide delivery of products and services as defined by leadership. Anticipate customer needs and strive to exceed customer expectations.
• Proactively support the logistics manager in the commercialization of new business by providing quality logistics input, including development and execution of plans to inventory and distribute products in the region. Provide logistical quotes and transit times.
• Maintain SAP freight cost tables and update route changes in SAP quarterly.
• Monitor delivery status via carrier TMS portals and ensure timely arrival of product and requested ETA's are met.
• Address all internal and external customer complaints promptly and appropriately to ensure zero loss of business due to Novus or Novus business partner's actions or failures. Address complaints regarding logistics issues within the Novus Issues Management Tool in order to view, track and improve service levels and increase customer satisfaction.
• Support FAMI-QS audits and physical inventory counts annually at each warehouse and assist with audit requests. (Travel included)
• Support Novus' Government Risk and Control Matrices, in alignment with J-SOX, reflecting control points and SOX compliance within business processes as they relate to NORAM logistics and inventory controls and achieve 100% compliance as reviewed during all audits.
• Provide on-going support to NORAM's 3PLs and service providers. Ensure that all phone and e-mail requests are returned promptly and on the same day as the request. Resolve all issues promptly, elevating significant issues or problems to the appropriate party when necessary.
• Prepare and submit inventory adjustment forms and arrange appropriate disposal in accordance with local and national waste management regulations.
• Support the monthly closing for all orders, inventories and transactions in a timely manner. (Last day of month)
• Adhere to the Novus Management System (NMS), Novus Integrity System (NIS) and all policies and procedures.
Knowledge/Skills/ Experience

• 3+ years of related supply chain experience in a multi-national corporation
• Demonstrated knowledge of effective logistics solutions, order fulfillment processes, foreign trade and import/export regulations
• Proficient in SAP applications and Microsoft Office.
• Strong analytical and problem-solving skills.
• Maintain a high level of customer service.
• Ability to multi-task on complex projects and processes including the ability to think quickly and react appropriately under pressure.
• Detailed analytical skills are required to understand and move logistics opportunities forward given the complexity of the supply chain.
• Demonstrated negotiating skills working with logistics service contracts and operating agreements.
• Provide frequent, accurate, specific and timely feedback.
• Strong interpersonal skills are required both interdepartmentally within Novus and externally with service providers and strategic partners to ensure our logistics endeavors are in full support of our growth strategy.
• Foster process improvement and cross-functional collaboration.

• Work with Customer Service, Procurement, Corporate Planning, and MBU to ensure sufficient supply of products for internal and external customers and respond to their issues in a timely fashion.