Sr. Director-Strategic Services-Itad

Company Overview: 

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM  

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 

Position Overview: 

As the Go-to-Market Leader for the Global ITAD Services, you will be a key driver in shaping and executing the go-to-market and execution strategies for our comprehensive suite of IT Solutions for domestic and global corporations. This role requires a seasoned professional with a deep understanding of supply chain, technology, and the ability to navigate the entire lifecycle of IT product services.  

You will be responsible for positioning our services, analyzing market data, developing customer offerings, partnering with key OEMs, aiding in sales enablement, driving customer engagement, and ensuring the success of the Store and Branch our offerings in the market.  

As a strategic service professional, you will develop and execute high-level goals for growth in across the ITAD service offerings and strategies. Constantly stay abreast of market trends and competitor activities to anticipate and respond to changes swiftly. Set and relentlessly pursue ambitious objectives to deliver impactful results.  Strong ability to analyze market data, identify opportunities, develop solutions requirements, and measure effectiveness of GTM strategies.  

What you'll do as the Sr. Director-Strategic Services: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

GTM Strategy Development: 

• Develop go-to-market strategies for Technology Lifecycle Services focused across all client segments. 
• Analyze market trends, competitive landscape, and customer needs to identify opportunities for differentiation and market penetration.
• Partner with key sales segments to create a GTM plan specifically for those customers. Including account planning, identification of white space within existing accounts, and creating unsolicited proposals.
• Develop customer offerings specific for this customer segment.

Market positioning: 

• Create demand generation campaigns and customer facing materials.
• Define and communicate a compelling value proposition for our services, emphasizing the end-to-end solutions provided throughout the product lifecycle.
• Develop messaging and positioning strategies to effectively articulate the benefits of our services to target audiences.
• Propose and evaluate pricing options that will resonate with clients and accurately reflect Zones costs and margin objectives.
• Develop social media campaign cadence including blogs, posts, linkedIn Live, Webinars, and videos.

Sales Enablement: 

• Work closely with the sales team to provide them with the tools, training, and resources needed to effectively sell Technology Lifecycle Services for Clients.
• Develop sales collateral, presentations, training modules to support the sales process.
• Conduct sales training and develop sales competency testing.

Customer Engagement: 

• Build and maintain strong relationships with key customers, understanding their needs and ensuring our services align with their requirements.
• Develop solution offerings that meet today's customers in this segment (retail, medical, financial, public sector, other)
• Gather customer feedback and insights to continuously improve our offerings.
• Participate in new customer briefings and down select for RFPs. Help sales close deals.
• Conduct tours and executive briefings at TSCs.

Partnership Development: 

• Identify and cultivate strategic partnerships with OEMs that can enhance our Technology Lifecycle, Maintenance and Repair Services
• Collaborate with technology partners and service providers to create mutually beneficial alliances.
• Explore specialty OEMs for Certifications and Warranty programs across Tier 1 and Tier 2 technologies to add to product portfolio.
• Establish the required certifications for selling and services specialty products.

Performance Metrics: 

• Establish and track key performance indicators (KPIs) to measure the success of go-to-market initiatives.
• Provide regular reporting and analysis to leadership on the performance, Delivery and execution of Technology Lifecycle Services for Store and Branch customers.
• Drive quality execution, develop continuous improvement and measure quality performance metrics.
• Manage P&L and budget. Provide monthly and quarterly forecast against budget and stretch targets.

What you will bring to the team: 

Qualifications: 

• Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
• Proven experience (10+ years) leadership role with focus on developing and executing successful go-to-market strategies for supply chain and lifecycle services.
• In-depth understanding of supply chain processes, logistics, lifecycle, and ITAD services.
• Strong understanding of the technology lifecycle services and processes.
• Exceptional strategic thinking, analytical, and problem-solving skills.
• Excellent communication and presentation abilities.
• Demonstrated ability to collaborate across functions and lead cross-functional teams.

#LI-TO1 

Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.