Sr. Database Manager, Advancement Services

Priority Apply Date:

• Priority given to candidates that apply before end of day, Sunday, March 17th. Candidates will be reviewed as they apply.
• ALL CANDIDATES must submit a cover letter detailing why they are a strong candidate for this role. Applicants without cover letters will not be considered.

ABOUT AHS Foundation

Alameda Health System Foundation (AHS Foundation) is a 501(c)(3) nonprofit that seeks private contributions and corporate and foundation grant funding for the East Bay region’s largest public health and safety-net hospital and clinic network, Alameda Health System (AHS). AHS’s network of facilities includes Alameda Hospital, Wilma Chan Highland Hospital Campus and Level 1 Trauma Center, John George Psychiatric Hospital, San Leandro Hospital, Fairmont Hospital, and outpatient Wellness Centers in East Oakland, Hayward, and Newark.

We advance health equity throughout Alameda County by securing funding and community support for Alameda Health System’s (AHS’s) strategic priorities that increase access to quality care, address unmet social needs, and build a community-centered workforce. AHS Foundation’s office is located in Oakland.

Staff benefits include health care, retirement (403b plan), paid time off (vacation and sick leave), professional development, and more.

To learn more about us, please visit www.foundationahs.org.

Equal Opportunity Employer

As an equity-centered organization, Alameda Health System Foundation seeks individuals with diverse skills and experiences to reflect and serve our community. We strongly encourage women, people of color, LGBTQ+ folks, people with disabilities, foreign-born residents, bilingual individuals, and veterans to apply. Alameda Health System Foundation is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

About the Role:

We are a 15-person team and seek to hire, develop, and uplift people from the communities we serve. This role is one of six members of the Development Operations, Annual Giving, and Stewardship team, and uses Blackbaud Raiser’s Edge to enter, maintain, and analyze data to deliver reports and dashboards in support of all fundraising efforts.

Reporting to and working closely with the Sr. Director, this position 1) performs reporting and analytics, records management, 2) supports the Foundation with records and data-related work, and 3) is responsible for ensuring the accuracy and integrity of the Foundation’s donor database, including data input and output, data maintenance, and end-user training and support. The Sr. Database Manager (DM) works independently and under minimal supervision to manage pertinent functions related to the data going into the database, the data going out of the database, and a variety of complex duties with confidential information. The DM supervises part-time Development Operations staff, which includes coaching, training, and performance management.

Independent judgment and decision-making, excellent customer service orientation, excellent verbal and written communication skills, and professionalism are all required for successfully planning, prioritizing, and organizing a diverse workload and competing priorities.

If you are interested in applying your data management and data analytics skills in support of the diverse communities of Alameda County and in participating in a dynamic team that is passionate about the crucial and creative public health programs we support, we would like to meet you.

RESPONSIBILITIES

Database Management

• Management of database policies and systems.
• Manage system administration, security, and access.

Records Management

• Create and update constituent records in Raiser’s Edge and maintain quality control of all data entry using data received from colleagues, donors, and prospects to improve relationship management.
• Support database clean-up projects, including field updates, attributes refreshing, relationship connections, and transferring data from spreadsheets and emails to the database.
• Understanding of and ability to apply basic accounting skills and concepts.[SC1] [CLS2]
• Oversight of gift entry and the gift entry process flow, recommending process improvements to ensure timely gift entry and recognition.
• Reconcile gift entry and ensure compliance with IRS and FASB standards in partnership with the Sr. Director of Development Operations and the Finance & Operations Team.
• Assure compliance with financial policies, database requirements, and coding protocols to enable the fulfillment of the donor intent.

Reports and Analysis

• Implement the use of PowerBI and PowerAutomate and increase user adoption.
• Oversee the design and maintenance of dashboards for the Development team, and design and oversee the distribution of regular statistical, financial, and donor reports.
• Receive and respond to requests for mailing lists, reports, dashboards, and data analysis.
• Ensure data integrity and compliance with reporting requirements.
• Monitor business unit performance on various metrics to provide reports and recommendations for appropriate action plans.
• Create data audit reports to maintain data integrity.
• Generate reports as needed by senior leadership and Board members for cultivation purposes, appeals, and events.
• Annual submission of the AHP Report on Giving and Benchmarking reports.

Development Operations General Support

• Collaborate closely with cross-functional teams including Annual Giving, Stewardship, Events, and other staff, in support of fundraising and communications strategies.
• Develop policies and procedures and other necessary structures to ensure timely communication, and support Directors to help staff achieve goals, including monitoring progress.
• Provide expertise and oversight on the team’s use of Raiser’s Edge to support data cleanup, streamlined revenue reporting, the creation of mailing lists, and tracking of cultivation, stewardship, and solicitation activities.
• Facilitate the cross-departmental coordination and execution of major direct mail campaigns.
• Train and support new departmental hires on Raiser’s Edge and other team systems.
• Conduct timely gift acknowledgment and processing for all development team portfolios.
• Maintain current knowledge of development team system features, functionality, and enhancements.
• Monitor team system needs, proactively identify opportunities for process improvements, lead timely implementation of solutions and team training on new functionalities.
• Handle sensitive information and maintain strict confidentiality. Protect and enforce the privacy of donor records including the management, organization, and security of donor files and information.
• Follow and promote the Association for Healthcare Philanthropy (AHP) standards.
• Stay abreast of privacy issues as they relate to Donor Relations.
• Actively coordinate with colleagues to determine appropriate inter-office procedures, resolve problems, and address issues requiring process changes.
• Scan and manage documents in the database, Microsoft Teams, and shared server.
• Assist in streamlining and management of database projects.

QUALIFICATIONS

• Bachelor’s degree preferred or equivalent combination of education, training, and experience.
• 2+ years advanced experience with Raiser’s Edge.
• 2+ years’ experience with PowerBI and/or PowerAutomate, HTML and JSON strongly preferred.
• 3+ years’ experience in nonprofit fundraising; 1) Analytics in fundraising and donor relations will be given strong preference; 2) Understanding of fundraising and donor relations concepts, principles, procedures, and techniques; 3) Moves management and other fundraising principles.
• Experience with CRM database and Blackbaud Internet Solutions, or experience with other relational databases is preferred.
• Data visualization expertise and/or advanced data analytics skills.
• Proven success using technology to enhance communications and operational efficiencies in the office.
• Advanced computer skills; proficiency in using word processing, Excel spreadsheets, databases, and web resources.
• Strong interpersonal and written communications skills with demonstrated attention to detail and ability to relate to stakeholders at varying levels, internally and externally.
• Expert planning, coordination, and organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and accuracy.
• Able to handle multiple deadlines at one time.
• Experience in a healthcare environment is preferred.
• Familiarity with the Association for Healthcare Philanthropy (AHP) is a plus.

WORK ENVIRONMENT

• Proof of 1) Flu and 2) COVID-19 vaccination and booster upon employment.
• Must be able to sit at a computer workstation for extended periods of time with breaks as needed.
• Must be able to work on-site at a minimum of 3 days per week.

Job Type: Full-time

Pay: $85,000.00 - $105,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• A cover letter is required to be considered for this role.

Experience:

• Data analytics: 3 years (Required)
• fundraising environments: 2 years (Required)
• Raiser's Edge: 1 year (Required)

Work Location: In person