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SalaryFollow Your Calling, Find Your Career
Please Apply By: Thursday, February 29, 2024
Hiring Range: $20.00/hr - $26.13/hr
This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Did you know that Mecklenburg County Park and Recreation proudly hosts many community events each year? Hummingbird Festival, The Senior Games and Festival in the Park are just a few that our employees and residents look forward to every year! Mecklenburg County Park and Recreation Department (MCPRD) strives to enrich the lives of our residents. We do this by providing exciting and safe recreational amenities and programs, change to improve our resident’s fitness levels and decrease health care costs. This contributes to a sense of community through events and spaces for the public to socialize, thereby increasing property values and providing tourism venues. We protect open space, natural areas, and our treasured tree canopy through stewardship. We play a critical role in ensuring Mecklenburg County achieves its vision that the county “will be a community of pride and choice for people to LIVE, WORK and RECREATE.” The department serves a population exceeding one million residents and serves the City of Charlotte, six towns, and the unincorporated areas of the county covering 523 square miles. In addition, the department manages over 21,000 acres and 230+ parks, nature preserves, greenways and facilities. The Mecklenburg County Park & Recreation Department is continually recognized for its cutting-edge programs, state-of the-art facilities and unique partnerships. Our success is rooted in our staff. If you are interested in joining a dynamic team, dedicated to building a better community, and being recognized as leaders both in our community and across the country, then Mecklenburg County has great opportunities for you.
POSITION SUMMARY
Mecklenburg County Park and Recreation is excited to add a Sr Customer Experience Support Assistant to the team! This lead position will assist the Customer Experience Supervisor in assessing and improving departmental customer service delivery and ensuring customer expectations are met or exceeded. In addition, this position will be integral in ensuring the success of our Park and Recreation Customer Experience Call Center. The incumbent will also assist with implementing customer service initiatives, strategies, and continuous improvement measures throughout the department. This full-time position will primarily work Monday through Friday with possible occasional evenings based on business needs.
By applying to this position, you are eligible to be considered for a similar role, in which you meet the minimum qualifications for, at other Park and Recreation locations should they become available. If you are looking to grow in your career, or transition laterally into a new role, don't miss this opportunity to apply!
PREFERRED QUALIFICATIONS
- Experience in recreation facility administration roles
- Exceptional written and verbal communication skills
ESSENTIAL FUNCTIONS
- Provide administrative support to internal departmental staff
- Respond to inquiries and resolves administrative issues that may arise
- Prepare written correspondence such as memos, emails, presentations, forms, and other documents
- Coordinate meetings, interviews and assist with program preparation
- Prepare, develop, or maintain reports, manuals, or interview documents
- Conducts moderately complex research.
- Perform confidential data entry, create, organize and maintain files
- Maintain supply levels and ordering stock
- Use computers for various operations such as database management
- Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented
- Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
- Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
MINIMUM QUALIFICATIONS
Experience: Minimum of four (4) years of administrative experience
Education: High School Diploma or equivalent
Combination of relevant education and relevant experience accepted? Yes
Licenses/Certifications: May require a valid North Carolina or South Carolina Driver’s License and County Driving Privileges.
Computer Skills: Data Entry; Proficient in various computer applications including Microsoft Office Suite
KNOWLEDGE, SKILLS, AND ABILITIES
- Administrative and clerical procedures and systems using various computer operations, managing files and records
- Principles and processes for providing customer and employee services
- Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills:
- Customer service
- Coordination and organization
- Judgement and decision making
- Time management
Abilities:
- Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
- Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
- Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
- Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
- Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
- Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
- Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
COMPENSATION AND BENEFITS
In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge and pet insurance; dependent care, healthcare and commuter flexible spending accounts; health savings account; paid holiday, vacation and sick days; near site clinics for preventive care and illnesses; an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.
WORK ENVIRONMENT
Works indoors with moderate noise
REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
DISCLAIMER STATEMENT
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
