Sr. Closing Operations Specialist

About Zippy:

• Zippy provides fast, simple home loans & insurance to manufactured home buyers located in communities throughout Texas and more states coming soon!
• We’re digitally native and located at zippymh.com!
• We’ve built our culture on a fanatical focus on improving consumers financial outcomes through great technology.
• We are a well-funded startup backed by institutional investors with competitive pay, incentive stock options, and excellent benefits.
• We are a location flexible, remote-first organization with headquarters in Austin, TX.
• Our team members also live throughout the country in Dallas, Houston, Knoxville, Omaha, Philadelphia,

Job Description:

The Closing Operations Specialist oversees and executes the digital signing ceremony for Zippy’s borrowers. They will host the digital closing during a video call with borrowers, walking through closing documents, answering questions, and facilitating a remote online notary. This role will be responsible for the lasting impression on behalf of Zippy as borrowers execute documents for the financing of one of their largest and most important purchases.

Desired Mentality:

• Passionate about creating better consumer outcomes and solving the affordable housing crisis.
• Team player that is self-motivated, creative, positive, and solutions focused.
• Eager to provide great customer experience and work in a fast-paced environment.
• Excited about technology and facilitating innovative experiences.

Anticipated Responsibilities:

• : Engage with an approachable interaction on a digital call by genuinely wanting to assist the borrowers with homeownership.
• Develop knowledge of loan products and provide detailed quality assurance for all documents. Send reviewed closing documents to borrowers and upon receipt be prepared to discuss and answer questions with borrowers
• : Proactively problem-solve as necessary and facilitate the post close tasks in preparation for loan servicing.
• Organize and manage time effectively, to deliver quality closings in a team-oriented environment.
• Zippy is building its technology and requires feedback from users (that’s you!) on our systems. How can we improve? What are we missing? We expect feedback on our systems and ownership of the process from you.
• Share best practices, prior experience, new learnings, and challenges across a growing team of origination professionals, working to disrupt manufactured housing finance.

Qualifications:

• Two (2+) years’ experience in loan closing in the housing market, manufactured housing experience appreciated.
• Comfortable in an uncertain, fast-paced environment that will evolve as our technology and business scales.
• High attention to detail and process oriented
• Proactive and autonomous worker.
• Collaborative and innovative with a strong desire for the entire team to win together.
• Proficiency in Microsoft Office and other software tools.
• Proficient in technology and changing environments.
• Undergraduate degree or extended relevant work experience.
• To be able to perform a remote online notary across multiple states, you will need to reside in one of these states; Arizona, Florida, Iowa, Michigan, Missouri, Montana, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas.

Compensation & Benefits:

• Salaried W-2 employee
• Quarterly incentive compensation
• Incentive stock options (Equity) in Zippy
• Excellent health, vision, and dental benefits
• Training and licensing support
• Strong potential for growth – potential subsequent roles includes Processor, Junior Underwriter, Servicing Guide, or MLO

Join Our Team!

By building the first digitally native loan origination platform for manufactured home loans, you will be responsible for:

• Delivering the value of tech transparency to an inefficient but growing market
• Improving the lives of over 22 million Americans who live in manufactured homes today
• Expanding access to new homeownership at a time of intense housing insecurity

The company is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression, or training and development, we are committed to improving opportunities for our people regardless of their background or circumstances.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: Remote