Responsibilities:
- Implement corrective action and problem resolution.
- Escalate trouble calls to the management and/or other Broadridge departments.
- Understand and apply procedures, practices and department standards to consistently produce error free results in a timely manner.
- Assume limited supervisory duties within the department. Assist in researching and solving client issues.
- Determine severity of an issue and escalate immediately
- Attend client meetings and be able to inform management of any issues
- Maintain client relationships focused on customer satisfaction and retention
- Provide clear and accurate information to customers regarding our products and services
- Educate clients on products and program enhancements
- Complete additional projects as assigned
- Minimum of 3 years of customer service and/or customer support experience in a corporate setting
- Familiarity with financial services technology and products a plus
- Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook etc.)
- Ability to work in a collaborative environment and adapt to changing circumstances
- Ability to multi-task, and excellent time management and follow-up skills
- Bachelor’s degree or equivalent experience preferred
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.