Field Client Support Representative

A Little Bit About Us

If you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.

Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are. We promote from within and are eager to train people with no previous experience.

Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.

A Little Bit About the Position

Embark on a dynamic career as a Field Client Support Representative (CSR) at Gemini Legal, where your enthusiasm and proactive approach will shine. In this role, you'll support our Account Manager(s) in a defined region, showcasing your problem-solving skills, effective judgment, and strong time management. Engage with clients, navigate systems seamlessly, and play a vital role in entering orders, researching and resolving issues, and maintaining clear communication with stakeholders. Your responsibilities extend to regularly visiting clients' offices in person, maintaining an organized calendar, displaying attention to detail, and handling confrontations professionally. If you're ready to make impactful judgment calls and thrive in a dynamic support role, join us in redefining Client Support excellence.

• Location: Remote in the San Diego territory (must reside in the San Diego area) with regular travel within the region
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $19.23-$25.96/hr
• Travel: Position may require 20-30% travel across the region as needed. Regular visits to client’s law offices will be required.

Requirements:

• High School diploma or equivalent required
• 3+ years previous customer service experience, administrative, and/or data entry experience required
• 1+ year previous legal office experience highly preferred
• Typing speed of at least 35 WPM with 90% accuracy
• Excellent verbal and written communication skills, including proof-reading, syntax and grammar
• Advanced time management and organizational skills
• Presentation and public speaking
• Ability to handle a high volume of work and function in a fast-paced environment, on deadline
• Self-motivated and directed, with keen attention to detail
• Ability to follow direction and process guidelines
• Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
• Must have a clean driving record, reliable transportation and automobile insurance
• Experience working in an office setting
• Exceptional teamwork
• Adhere to all company policies and procedures, i.e. attendance, dress code and professionalism
• Promote Gemini core values, standards of conduct and integrity and its culture by employing high ethical standards and leading by example
• Must pass pre-employment screening

Functional Requirements
Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:

• Lifting, bending, standing, climbing or walking while carrying out assigned duties
• Sitting or standing at a desk for at least one hour at a time (total: 4-6 hours/day)
• Keyboarding for extended periods of time (total: 4-6 hours/day)
• Using a phone with or without a headset for extended periods (total: 3-5 hours/day)
• Sitting and/or driving for extended periods of time, up to 4-6 hours in a day
• Walking to and from law offices <15 minutes at a time, multiple times throughout the day

What You'll Love About Gemini

• Experience a unique company culture driven by shared values and a strong sense of community
• Enjoy comprehensive health insurance coverage, including medical, dental, vision, hospital indemnity, life, disability, and accident insurance
• Generous PTO starting with 80 hours per year, along with 40 hours of community volunteer time, 11.5 observed holidays, and 48 hours of sick time
• Support your financial future with a 401(k) plan that receives a company match
• Expand your horizons with our education tuition reimbursement program and ongoing leadership and career development opportunities
• Receive support for all of life's situations through our Employee Assistance Program (EAP) and legal assistance benefit
• Be recognized for your hard work and show your gratitude for others through our employee recognition program, which includes gifts and awards
• G.I.V.E. back to the community with our company-paid annual donation to a non-profit or charity of your choice
• Emphasis on work-life balance, offering flexible work locations and schedules whenever possible