Client Support Representative - Full Time

LMG Connections is a well-renowned customer acquisition, customer support, and business development service provider across the Connecticut area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our full-time Client Support Representative is the heart of what we do for our clients!

The main goal of our full-time Client Support Representative is to ensure excellent customer service standards, appropriately and accurately answer inquiries, and complete sales / contract transactions to those inquiring customers. Our Entry Level Client Service Trainee thinks fast on their feet, possesses contagious energy, and maintains a high level of confidence in their knowledge and expertise with people.

Full-Time Client Support Representative Core Responsibilities:

• Identify our customer's needs and recommend appropriate products and services that are individualized to their preferences
• Sustain and maintain relationships with all customer accounts based on trust and loyalty
• Be an expert in all product and service offerings, to better ensure appropriate customer support in handling questions and concerns
• Keep a spotless record of client and customer interactions and maintain records in accordance with company policy using our CRM software
• Work cohesively with other full-time Client Support Representatives and other internal team members to ensure all goals are met

Character Traits of our Full-Time Client Support Representatives:

• Initiative: ethical, optimistic, adaptable, self-starter
• Organization Skills: attention to detail, time management, self-management
• Learning: student mentality, learning attitude, learns from other Client Support Representatives
• People Skills: professional, exemplary written and verbal, customer focused

Experience and Education Requirements We ask our Full-Time Client Support Representative to have:

• A High School Diploma or GED equivalent is a must
• 1+ years of experience is highly recommended, but not required
• Confident in an entry-level position and a learning environment with mentorship from other full-time Client Support Representatives and upper-level management
• Experience in a hospitality, warehouse, or team-focused environment is highly desirable
• Comfortability in a fast-paced environment

Job Type: Full-time

Pay: $600.00 - $1,200.00 per week

Benefits:

• Employee assistance program
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person