Client Services Support Representative

Client Services Support Representative - Inside Sales - Professional Services - Remote

Join one of PSBJs 100 Best Workplaces for 2022 and 2023 to work in a collaborative, highly dynamic, and unique firm to ensure that client needs are served, and department goals are achieved.

Interested in this unique opportunity to join an amazing firm? A completed application, cover letter, resume, and salary requirements are required for consideration. Only candidates from Washington State will be considered. NO AGENCIES please.

What We Offer:

• Work that makes a meaningful difference in the lives of others
• A supportive community of purpose-driven individuals
• Competitive compensation, PTO, and benefits
• State-of-the-art technology, resources, and support

What You Contribute:

You will leverage your customer service and sales experience to provide the utmost care to all new leads and clients, while demonstrating the highest professionalism. Working in a collaborative, highly dynamic, and unique law firm, the Client Services Support Representative contributes to our goal of legal excellence.

The core of this role is to match attorneys and clients based on attorney specialty and unique needs of the client. This requires someone to effectively and confidently communicate with diverse personalities who may be experiencing very stressful situations. This vital role will thrive in a remote-team environment, working closely with a veteran team of professionals supporting our seven offices in WA and OR.

Key Areas of Responsibility:

• Set the stage during initial phone and email inquiries from prospective clients by forming real connections and providing exceptional client experience
• Coordinate steady requests from internal departments, instruction from multiple offices and teams, as well as direct Manager
• Schedule consultation appointments and set up new clients in our internal system
• Follow firm client intake success plan maintaining data in department databases, such as Salesforce, to measure and track results
• Ensure accurate reporting and Quality Assurance of data entry
• Process daily retainer and client payments using secure online payment program (LawPay) while fielding client complaints and escalating them as needed
• Provide prompt response to all new client requests, providing follow through

What you bring to the table

• Demonstrated exceptional customer service skills and a strong desire to help others
• 1-3 years of successful sales, client intake experience, and/or office administration are a plus
• Flawless communication and interpersonal skills with the ability to be empathetic towards sensitive client issues, all while maintaining a professional demeanor in a fast-paced environment
• Advanced organizational skills, confidentiality, and strong attention to detail are required
• Ability to maintain fast-paced workflow with ease
• Intermediate to advanced skill in MS Word, Excel, and Outlook is required
• Previous experience with CRM systems preferred

Client Services Support Representative Total Rewards

• Job Salary Range: $22.31 -$34.46 per hour, est. annualized $46,400 -69,600
• Expected Hiring Range: $23-$27/hr.
• Eligible for monthly bonus

McKinley Irvin offers a competitive total rewards package with compensation commensurate with experience and generous benefits, including but not limited to:

• Choice of PPO/HDHP health plans
• Choice of two dental plans
• Vision insurance
• 401k retirement plan with generous matching
• Flexible paid time off starting at three weeks per year
• 10 paid company holidays annually
• Commuter subsidies
• Group Life and Disability
• College-bound-graduate laptop program
• Casual Fridays
• Thriving and engaged culture of smart coworkers

About McKinley Irvin:

With offices in Seattle, Tacoma, Bellevue, Everett, Kirkland, Vancouver, and Portland, McKinley Irvin is the Pacific Northwest's largest family law firm. For over 30 years, we've dedicated ourselves to our clients, their families, and the evolving nature of what it means to be a family. It is our goal to achieve the best possible results for our clients, while at the same time delivering world-class personal service.

Our Philosophy:

We believe families are the root of civilization, that healthy families create healthy communities, and that communities are the foundation of the country. By helping one family at a time, we better our society as a whole.