Sr. Business Data Analyst, Aftermarket Insights

Career Area:
Business Technologies, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.
Job Summary:
The Aftermarket Insights Product team within Cat Digital is hiring! We need a Senior Business Data Analyst to support the digital product in Caterpillar's Aftermarket Leads and Insights department responsible for providing a dealer-centric view of end user part sales to measure services growth. Will you embrace the challenge?
As a Senior Business Data Analyst, you will work with our enterprise, industry and/or dealer partners to analyze business questions and data to advance the Caterpillar service parts business. Responsibilities include analyzing and solving business problems using SQL, documenting, and testing requirements, customer support, release note content and training customers and stakeholders.
Are you proactive? Are you curious? If you answered yes, then you are the right profile to be successful in STU to understand the marketing and business objectives needed that drive the greatest value.
What You Will Do:

• A Senior Business Data Analyst typically deploys 2 to 3 platforms and/or capabilities with strong technical knowledge of the digital product capabilities and regions they support.
• Supports appropriate team members in driving and/or deploying digital execution within the framework of aftermarket enterprise tools, processes and strategies.
• Helps manage and organize appropriate information, dashboards, metrics and other reports for team members to use with their partners.
• Supports digital projects that identify linkages and synergies across business units, industries and/or Dealers.
• Supports proper collaboration, coordination, training, communication and alignment among related areas, projects and strategies within the team and with internal and/or Dealer partners.
• Reinforces digital awareness through communication and identity programs in global regions and multiple business units, industry groups and/or Dealers.
• This role will help coordinate materials and efforts necessary to convey and execute digital strategy. Supports future-focused assessment of global and industry impact related to digital programs and deployments, and helps other consultants coordinate efforts.
• Completes complex data analysis related to user support, aftermarket product segmentation analysis and business requirements for product enhancement projects
• Assists other consultants in coordinating efforts and/or gathers information to solve issues and problems requiring careful analysis and diagnosis. Proactively seeks to develop personal digital acumen.
• Tracks and monitors progress, typically via metrics reporting.
• Other job duties assigned as needed.
• Key competencies for role are Composure, Learning Quickly, Listening, Planning, Process Management, Self-Development and Communication.

What You Will Have:

• Software Product Training: Extensive knowledge of software product training; ability to create and deliver training on the implementation, operation and utilization of technology products and systems.
• Products and Services: Extensive Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Effectiveness Measurement: Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.
• Data Models and Analytics: Knowledge of data tools, techniques and methods; ability to assess analytical and data models through the use of statistical principles.

Considerations For Top Candidates:

• Typically, four-year Bachelor's degree preferably in Computer Science, Information Systems, Marketing, Communications, Engineering or related field.
• Typically, 7+ years of job-related experience, generally in eBusiness, Digital Products, Digital Marketing, Business Intelligence, Data Analysis or similar.
• Knowledge of current digital capabilities and technologies to access information, be innovative, solve problems, communicate, participate, learn and support others in digital spaces.
• Strong attention to detail in order to spot inaccuracies in coding or data
• The ability to demonstrate digital capabilities and basic product support experience
• Proven communication skills, both written and verbal, including the ability to partner and build relationships across all levels of the organization from team members to executive management.
• Knowledge of Caterpillar Dealer systems and processes
• Typically, 3+ years of experience in design and prototyping dynamic views and visualizations for large and complex data sets in Tableau and/or Power BI
• Practical experience delivering production deployed solutions
• Self-starter and driven while working well in team environment
• Create innovative solutions to solve business problems
• Experience with data structures principles
• Strong knowledge of SQL, DevOps, Excel, Alteryx, Snowflake

What You Will Get:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
Additional Information:
This position has the option to be based out of either our Chicago, IL or Peoria, IL offices with a flexible hybrid work environment.
#LI-Hybrid
#BI (used to post on Built In)
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
March 13, 2024 - March 24, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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