Responsibilities:
- Provide technical support to Lenovo customers and partners for a wide range of Block Storage products and solutions.
- Troubleshoot and resolve complex technical problems.
- Provide technical guidance and advice to customers and partners.
- Develop and deliver technical training.
- Participate in on-call rotations to provide 24x7 support to customers and partners.
- Work closely with other support teams, such as product engineering and customer support management, to resolve complex technical issues.
Required Qualifications:
- 3+ years of experience in technical support for NetApp ESeries (Lenovo DE) products and solutions.
- Strong understanding of Block hardware, software, and networking.
- The candidate should be able to define the following concepts and be able to troubleshoot them:
- Protocols and connectivity: FC, iSCSI, SAS, IB, NVMe Over FC
- DAS (Direct Attached Storage), Storage Area Network (SAN), and Network Access Storage (NAS) systems
- Volume Groups, Disk pools, Raid Types
- Tiering, Thin Provisioning, Deduplication, Compression, Storage Encryption.
- Data Protection recovery - Snapshots, Mirroring (Synchronous and Asynchronous)
- Storage OS experience
- Linux (RHEL, SuSE)
- VMware
- Windows Server OS
- Set up and install multipath drivers
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Excellent customer service skills.
- Strong written and verbal communication skills.
- Experience with NetApp SANTRICITY Software