Sr Analyst Fraud Investigations

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
Job Description
Responsibilities
The Sr. Fraud Analyst will report to the Fraud Operations Manager of US Region Fraud Management. The Sr. Fraud Analyst is responsible for completing moderate to complex research and analysis of account activity to assess levels of risk and fraud type, making a fraud determination, and completing all required investigative reports. Taking appropriate action to resolve fraud related inquiries in a multi-faceted, fast paced and dynamic environment, while ensuring the security of the customer's accounts.
Required Skills:

• Conduct New Employee training on work processes
• Complete and submit Hold Harmless letters to recover fraudulently obtained funds
• Post recovered funds to client accounts
• Assign daily work assignments to analytic staff
• Conduct QA reviews on analyst work submissions
• Complete daily tasks reviews of daily work as well as ensuring metrics are properly calculated
• Review and monitor account activity for potential fraud
• Monitor alert based systems for potential fraudulent activity
• Collaborate with various Operations functions to ensure all escalated fraud incidents where a filing obligation may exist have been properly escalated
• Assist in identifying and reporting suspicious activity trends to the Lines of Business in order to mitigate future Bank or client losses
• Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
• Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.
• Will follow established processes, procedures and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Remains positive and focused during times of pressure or adversity
• Make timely, fact-based decisions and can act decisively when required
• Excellent time management and prioritization skills
• Detailed understanding of Fraud operations
• Experience working in a team environment
• Self-motivated and goal-oriented
• Excellent verbal and written communication skills
• Highly adaptable during periods of change
• Ability to learn and adapt to new information and technology platforms

Additional Desired Skills

• Advanced Excel and Power Point Skills
• Certified Fraud Examiner or similar certifications a plus
• Supervisory experience a plus

Minimum Qualifications

• Bachelor's Degree or equivalent experience
• 3+ years of prior experience in Retail Fraud Servicing, Claims or Fraud Detection contact center
• Proficiency in fraud concepts and general understanding of fraud controls
• Strong subject matter knowledge of banking products, services, channels and the associated risks, with acknowledged expertise in at least one of these categories.
• Comfortable taking initiative and being resourceful/entrepreneurial

Proven analytical skills and ability to effectively challenge or identify limitations and assumptions.
Job Location
IL-70 W Madison St, 8th Fl
Employment Type
Regular
Weekly Hours
40
Skills
Analytical Thinking, Communication, Problem Solving, Researching, Taking Initiative, Teamwork
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions
What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location
IL-70 W Madison St, 8th Fl
Employment Type
Regular
Weekly Hours
40
Skills
Analytical Thinking, Customer Experience (CX), Fraud Detection, Fraud Investigations, Fraud Monitoring, Problem Solving, Reporting and Analysis, Written Communication