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Build your best future with Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
Build your best future with Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, pension, medical, dental, and vision care
- On-the-job/cross-training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
How you will do it:
- Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for life safety systems inspections.
- Help reassign work as needed, making judgments based on current workloads & priorities.
- Contact customer to communicate status changes.
- Coordinate with subcontractors to perform work, place work orders, process purchase orders, and complete invoicing.
- Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
- Validate and perform invoicing transactions for inspection calls in Oracle based computer systems daily. Utilize extensive administrative, business and process knowledge in a variety of areas to support one or more departments.
- Participates in accounts receivable activities and provides back up customer call handling, as needed.
- Interfaces with client to create service work tickets and coordinates technician activities.
- Provides administrative, day-to-day support in the service operational areas.
What we look for:
Required
- Associate’s Degree, Certification, or proven equivalent professional administrative experience.
- 5 years administrative experience.
- Must be able pass a pre-employment background and drug screening. Preferred
Preferred
- Experience in Fire and Security or other major industries a plus.
- Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, and PowerPoint
- Excellent verbal and written communication skills.
- A strong work ethic and ability to communicate effectively with internal and external stakeholders
- Ability to naviaget through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynmaic environment.
- Customer service mindset and high interpersonal savvy.
- Consistent pleasant and professional demeanor toward all levels of team members.
- Ability to complete assigned tasks with a minimum of guidance and oversight.
- Ability to prioritize multiple tasks
