Fire Sprinkler Dispatcher/Customer Service Representative

Responsibilities:

• Manage Customer and technician calls with positive, friendly, professional and common sense approach.
• Schedule technicians for service calls and following up with customers on results.
• Respond to and send emails.
• Database maintenance daily.
• Provide exceptional customer service while building relationships via telephone with current customers as well as prospects.
• Staff support...Team atmosphere
• Requirements:
• Basic computer literacy: Windows, Excel, Internet
• Active listening skills, team player, problem solving abilities
• Ability to learn new software quickly
• Professional and courteous phone demeanor.
• Manage a volume of emails, receiving and sending daily, with accurate spelling and grammar.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person