Specialist, Ops Process Support

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Under limited supervision, performs a variety of duties including entering data, processing transactions, obtaining information, and interacting with internal and external customers.

Responsibilities

• Makes rules-based decisions based on standard work documents to ensure accuracy and compliance to legal requirements.
• Exercises independent judgment to evaluate risks and support customer experience and business needs.
• Reviews forms and requests to ensure appropriate documentation is present and determine general acceptability and completeness.
• Follows up with customers where necessary to request appropriate documentation for more complex scenarios.
• Enters and retrieves information using computer systems and applications to update records as appropriate.
• Identifies when requests need to be reassigned or escalated.
• Generates ideas for process improvements that are in direct supports of the quality behaviors.
• Executes and quickly integrates business approved changes.
• Actively takes ownership of opportunities and participates in continuous improvement activities.
• Participates in special projects as assigned.

• Knowledge, skills and capabilities typically acquired through a high school diploma or equivalent experience, plus a minimum of two years of related work experience is required.
• Solid interpersonal skills needed in order to communicate effectively with customers and other staff.
• Requires ability to perform detailed work (e.g. review and prepare documentation).
• Strong knowledge of systems and personal computer workstations preferred.
• Broad working knowledge of personal and business lines operations, underwriting rules, guidelines, rating manual rules, products, processes.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.