Address
Form of work
SalaryMicrosoft’s Cloud business is experiencing explosive growth, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world’s computer with an industry-leading Supply Chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, Supply Chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.
Within Azure Hardware Systems & Infrastructure, the Spares Parts team is responsible for ensuring that the right spare parts, are in the right place, at the right time in support of global capacity requirements. We are looking for a passionate and enthusiastic Spares Supply Chain Program Manager to drive our communications strategy, rhythm of business, and critical communications for global stakeholders in Microsoft Cloud datacenters and Engineering Group organizations, in addition to responsibilities aimed at strategic research and continuous improvement.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Embody our Culture and Values
Responsibilities
As the interface into the Cloud Spares Supply Chain for Engineering Groups and datacenters world-wide, drive the rhythm of business (meeting and review cadence) on the behalf of the Global Customer Operations organization.
Responsibilities will include:
- Monthly Business Reviews, stakeholder roundtables, and other forums aimed as listening to the voice of the customer, reviewing Spares Supply Chain performance, and building continuous improvement roadmaps.
- Drive a communications strategy for the Global Customer Operations team, proactively communicating key updates on supply risks and availability, Supply Chain disruptions, readiness for key events, and Spares Supply Chain response to Severity 1 and 2 events. As a part of this responsibility, the candidate should have capable executive communication skills, an ability to synthesize multiple data points into concise messaging, and be able to tailor and adjust messaging to fit the audience.
- Partner with the leader of the Global Customer Operations team to research industry best practices on Voice of the Customer and support for a Cloud Services environment, summarizing recommendations for high priority items and the improvement roadmap. Based on this research and via guidance from Customer Operations leadership, drive programs to deliver the roadmap.
- Drive continuous improvement programs to ensure that internal customer pain points are proactively understood, managed for risk, and implemented with success.
Qualifications
Required Qualifications:
- Bachelor's Degree in Business, Supply Chain Management, Engineering, Statistics, or related field AND 4+ years experience in procurement, Supply Chain, logistics, operations-related roles
- or engineering OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications
- Verbal and written communication skills
- Proven ability to operate in a dynamic, ambiguous environment
- Demonstrated history of driving cross-functional teams to solve complex business challenges
Fulfillment & Logistics IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until April 10, 2024
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