Spa, Salon & Med Spa Coordinator

Compensation Structure: Hourly + Bonus

Professional Objective: To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Checkout and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the Guest Relations area and maintain the Medi Spa/Spa boutique to assure a beautiful presentation and profitability, and to maximize and achieve department and individual revenue targets.

Position Activities and Responsibilities: Displays masterful knowledge of Medi Spa/Spa experiences and menu Able to maneuver through the software program quickly and effectively knowledge of Zenoti a plus! * Accurately enters point of sale data Efficient at making reservations, check-in and check-out Familiar and knowledgeable with Medi Spa/Spa boutique inventory Assists with merchandising and maintaining the Medi Spa/Spa boutique Assists with inventory management and other organizational tasks Promotes Medi Spa/Spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data Provides gracious Medi Spa/Spa tours to visitors that lead to sales

• Maintains a beautiful physical environment within the Guest Relations area Great at phone management Greets and checks guests in and out Facilitates effective workflow for technical team Maintains a polished and professional image Assists other support team members when asked Attends all in-house training and commits to outside continuing education Attends and participates in all general and team meetings Participates in all aspects of marketing/special events planning and execution Prepares promotion presentation and display Mentors/trains new team members to help them grow Professional guest communication Maximize revenue generation for both treatments and retail Maintains a smile at all times Performs opening and closing duties Able to handle unsatisfied guests Monitors performance and achieves targets Asks for Facebook likes and testimonials Informs team members of cross-marketing opportunities Treats all team members professionally
• Great at phone management Greets and checks guests in and out Facilitates effective workflow for technical team

Maintains a polished and professional image Assists other support team members when asked Attends all in-house training and commits to outside continuing education Attends and participates in all general and team meetings Participates in all aspects of marketing/special events planning and execution Prepares promotion presentation and display Mentors/trains new team members to help them grow Professional guest communication Maximize revenue generation for both treatments and retail Maintains a smile at all times Performs opening and closing duties Able to handle unsatisfied guests Monitors performance and achieves targets Asks for Facebook likes and testimonials Informs team members of cross-marketing opportunities Treats all team members professionallyDesired Qualifications: Experience in front line guest service (Hospitality and Retail highly desired) High school diploma or college Computer skills and aptitude for mastering Medi Spa/Spa software Good selling abilities Flexible schedule Professional image with gracious, warm, and genuine personality

• Skin care knowledge and understanding of the Medi Spa/Spa menu Good organizational skills and follow-through Able to multi-task and improvise on the spur of the moment

Behavioral Characteristics Strong guest service orientation Cheerful, upbeat personality Enjoys team environment and interaction with co- workers Excellent communication skills Flexible and cooperative High personal standards, good self-esteem High energy, able to work in fast-paced environment Good sense of time management Good sense of humor Self-motivated, driven and passionate about Medi Spa/Spa Seeks out knowledge and enjoys learning, strives for professional growth

Additional Abilities: Knowledge and good skills in Medi Spa/Spa equipment/machinery: Phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines

Performance Measures & Expectations Guest check-in process Guest check-out Call management – success rate Correctly and flawlessly implements the Medi Spa/Spa program Professional team communication Strong contribution to the team and Medi Spa/Spa Elegant image and appearance Maintaining boutique and managing inventory Work ethics'
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Work Location:

• Multiple locations

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $14.00 - $17.00 per hour

Expected hours: No less than 20 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• spa: 1 year (Preferred)

Work Location: In person