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SalaryAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay—it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! Overview:
Enhance the guest’s experience at VH Spa for Vitality + Health by providing superior guest service during check in and check out, by providing tours of the spa facility, scheduling appointments, and charging for services while creating an environment of relaxation and luxury.
Specific job knowledge, skill and ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Position Summary:
Enhance the guest’s experience at VH Spa for Vitality + Health by providing superior guest service during check in and check out, by providing tours of the spa facility, scheduling appointments, and charging for services while creating an environment of relaxation and luxury.
Specific job knowledge, skill and ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
- Computer experience required.
- Experience with hospitality and customer service.
- Hotel or Resort experience preferred.
- Professional, flexible and positive attitude.
- Good telephone voice and excellent/professional communication skills required.
- Ability to listen effectively, to speak and write English clearly.
- Detail oriented.
- Ability to sit and/or stand continuously to perform essential job functions.
- Requires extending arms, bending and stooping to reach materials.
- Hearing and visual ability to observe and detect signs of guests’ needs.
Responsibilities include:
- Prepare for shift by ensuring bank is set up and computer is logged on, music is playing at appropriate level, uniform is clean and wrinkle free, nametag on and smile is in place.
- Address guests by their name each time they are encountered.
- Perform check in/out functions professionally and efficiently.
- Follow proper cashiering and money handling procedures and ensure collection of all service transactions through proper pay method.
- Handle special requests of hotel guests and residents.
- Be extremely knowledgeable and be able to accurately describe and sell services and products offered at VH Spa. Educate hotel guests and residents on Hotel Valley Ho activities and facilities. Be available to receive spa services when needed for training purposes.
- Perform all opening, mid shift and closing job responsibilities noted on the hosting checklists.
- Practice safe work habits and follows all safety procedures; follow proper protocol during evacuation.
- Maintain cleanliness and tidiness of reception desk and spa lobby, including floors, windows, etc. Assist in helping with cleanliness throughout VH Spa.
- Maintain excellent communication between activity at the reception desk with guests and the service providers (i.e. schedule changes, late guests, etc.) Constantly review bookings and update guest notes for the day checking for booking errors, double bookings, allergies, special requests, etc.
- Promote a warm, relaxed feeling for guests in spa reception lobby. Be prepared to assist guests by anticipating their needs.
- Interact appropriately with guests whether it is conversation or a quiet presence.
- Provide assistance when necessary throughout VH Spa.
- Attend monthly departmental meetings.
- Perform any other duties as assigned by the Assistant Spa Director or other spa manager.
