Spa Receptionist (Sat & Sun) Cross Train At Front Desk

Apply Here: https://secure.onehcm.com/ta/Mirabel.jobs?ShowJob=537048576&TrackId=ZipRecruiter

SUMMARY

The Spa Receptionist  is responsible for welcoming guests and creating a positive first impression, booking appointments, and maintaining a clean and inviting reception and treatment  areas. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Customer Service

• Greet members and guests upon arrival to the Spa

• Check guests into the spa and direct them where to go for their treatment

• Book appointments, provide information about the Spa and services

• Deliver exceptional service experience to guests with the goal of retaining guests for repeat business

Cleanliness

• Assist in maintaining the cleanliness and stock levels of spa lobby, retail displays and Relaxation Room

• Assisting with Laundry duties

Communication and Relationships

• Communicate timely and follow up, as appropriate

• Provide membership sales team with guest/prospect lead contact information

• Active participation in required events, required programs, required meetings and required trainings

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays

Miscellaneous

• Communicate, verbally and in writing, with other departments, employees and guests.

• Bring all dirty laundry and rags to the laundry room.

• Complete maintenance work orders and deliver them to a designated area in a timely manner to report problems with treatment rooms or spa grounds.

• Assist guests with questions or requests.

• Have a thorough knowledge of safety and emergency procedures and be able to execute them when necessary.

• Demonstrates loyalty and trustworthiness to the entire Mirabel Hotel and Restaurant Group.

Perform other duties as directed, developed, or assigned.

Required Skills

- Fluent in English

- Excellent Phone Etiquette

- Quick to Learn

- Highly Organized

- Attention to details

- Highly sales oriented

- Good data entry and typing skills

Communication Skills: Strong interpersonal and communication skills. Have the ability to communicate with guests, team members, and management effectively. Ability to communicate with proper etiquette