Spa Receptionist

Benefits:

• Dental insurance
• Employee discounts
• Training & development
• Vision insurance
• Wellness resources

We are looking to hire a part-time Spa Receptionist who is outgoing, reliable, and coachable. At FFC high-quality customer service is a must! You will provide an inviting, clean, and safe environment for all visitors while staying true to FFC’s core values. You’ll also join a compassionate and diverse team that prides itself on building relationships and creating value by helping others. Experience our unique regional brand, upward mobility, and career opportunities for management and full-time employment.
Required Shifts: Tuesdays/Wednesdays 3pm-9:30pm
Duties and Responsibilities:

• Greet members by name and with a smile
• Provide a clean, safe and healthy environment for members, guests, and workers
• Maintain cleanliness of the spa’s front desk, shop and tanning areas (if applicable)
• Answer incoming calls and direct them accordingly in a professional manner
• Maintain constant communication with spa staff regarding appointment bookings
• Book appointments and take payment upon completion of applicable service(s)
• Maintain an accurate cash drawer and balance cash register at the close of each shift
• Connect with clients via phone for reminder and confirmation calls
• Serve as an expert on Recovery Lounge products and services
• Educating clients on the Recovery Lounge services, including medical benefits and precautions
• Respond to members’ questions and concerns as needed
• Provide additional support to the other departments as needed

What We Offer:

• Insurance - Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare
• Company-paid Life Insurance (only for Full time employees)
• 401K - with company match
• Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year. We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)
• We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)

Other Perks of Working at FFC:

• Complimentary Club Membership to use any of our FFC locations!
• Open Door Policy - Your managers and the corporate team all have an open door policy
• Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
• 25% discounts on Spa, Retail, and Fitness classes for all employees
• Employee appreciation programs
• Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more

Our Commitment to Hospitality: FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.
Our Purpose:
"To enhance the lives of our members and guests by improving their overall health and well-being."
Our members, guests, and staff are as diverse as the city we call home. We are "Chicago from Day One," committed to building a respectful and inclusive community.