Spa Concierge

We have IMMEDIATE OPPORTUNITIES to join our team in Plano! We are seeking a passion filled, enthusiastic individuals driven by intention and guided by excellence.

Spa Concierges earn $15-$20 per hour PLUS a GENEROUS BENEFITS package

BENEFITS FOR Part-Time TEAM MEMBERS:

• 401k Match - company matches up to 3% of your contributions to your 401k account
• Annual Bonus
• Referral Bonus
• 50% off spa service
• 35% off products
• Birthday Credit

Come join The Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas! Voted Best of Plano Magazine 2023 and 2022 Woodhouse Spa!

We are America's Favorite Luxury Day Spa in your own back yard. The Woodhouse Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company’s mantra. The Woodhouse Spa – Fort Worth and Plano strives to create a unique spa experience for each of our guests and cannot achieve this without talented people who have passion for what they do! The Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. It takes a great team to make this possible. Delivering service beyond expectation to each guest at each visit requires a superior staff of highly qualified team members who are dedicated to their trade.

Essential job functions:

The Spa Concierge is responsible for welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa. The Spa Concierge is responsible for providing guests with necessary paperwork for applicable services, scheduling appointments in Zenoti, answering phones, assisting guests to changing rooms, providing a robe and slippers as well as preparing beverages for the guests prior to, during, between and after services. The Spa Concierge will work closely with therapists to ensure that each guest is comfortable and on-schedule for their treatment(s). The concierge will maintain organization of the changing rooms, quiet room, and service areas and facilitates laundry- wash, dry and folding as needed. The concierge confirms appointments, sells gift cards and educates guests on spa services and retail products. The concierge ensures proper lighting, music, cleanliness, and aromatherapy for the spa.

Our Spa Concierges

• Are passionate about the Hospitality and Spa industries and provide elevated experiences for our guests
• Are committed to the Woodhouse experience to ensure our guests have a phenomenal and consistent 5-star experience
• Have a proven track record in guiding guests with product selections to support spa retail sales goals
• Are knowledgeable about our services and can guide guests in selecting services that will meet their needs
• Are computer savvy to ensure our guests are scheduled efficiently and effectively
• Work closely with our Spa Professionals to support their efforts to service our guests
• Are detail oriented and organized
• Have demonstrated leadership abilities
• Manage difficult situations with a calm demeanor
• Are highly effective at multitasking and have excellent customer service skills
• Understand that serving and helping others leads to personal satisfaction
• Are flexible and are available to work evenings and weekends
• Assists coordinator with other duties as needed
• Experienced with appointment scheduling systems
• Have prior experience in a hospitality, guest relations and or retail experience
• Have sales and customer service experience

Working conditions:

• Standing for up to 6 hours at a time
• Walking across spa multiple times during shift and potentially up and down stairs
• Lifting up to 30lbs
• Bending, reaching, stooping
• Repetitive motion
• Reasoning, problem solving, hearing, speaking
• Fast/steady paced environment, multiple priorities
• Frequent customer interactions
• Ability to adapt to changes

The Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace.

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 25 – 29 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you authorized to work in the United States?
• Are you willing to undergo a criminal background check?
• Are you able to stand for up to 5 hours at a time?
• Are you available to work at least one days over the weekend (Friday, Saturday and Sunday)?
• Are you available to work evening shifts?
• How many years of experience do you have in customer service?
• How many years experience do you have in retail?
• Can you perform the essential functions of the job with or without reasonable accommodation?
• Do you have strong computer skills and experience with appointment scheduling systems?

Work Location: In person