Account Management Associate

TOP LOCK LOCKSMITHS & SECURITY, INC.

ACCOUNT MANAGEMENT ASSOCIATE POSITION AVAILABLE FOR THOSE WITH STRONG CUSTOMER ENGAGEMENT EXPERIENCE AND ABILITY TO WORK IN FAST PACED HIGH PRESSURE ENVIRONMENT

Top Lock Locksmiths & Security is a Long Island based lock and security company with a growing national footprint. Our business is primarily focused on the provision of lock and security services to large and recognizable brands across America.

Our team is presently growing, and we are looking for the right candidates to become part of our Account Management team.

PRIMARY DUTIES OF THE CUSTOMER SERVICE/ACCOUNT MANAGEMENT POSITION INCLUDE:

- COMMUNICATING WITH REPRESENTATIVES OF OUR ACCOUNTS

- SCHEDULING THE COMPLETION OF WORK ORDERS FOR OUR ACCOUNTS

- COORDINATING WITH SUB CONTRACTORS TO ENSURE SCHEDULING AND COMPLETION OF WORK

- ENTERING WORK ORDER, PAYMENT, AND ASSOCIATED DATA INTO WORK MANAGEMENT PLATFORM

- PROVIDING THE HIGHEST LEVELS OF RESPECT AND PROFESSIONALISM TO OUR CUTOMERS, VENDORS, AND EMPLOYEES

- WORKING IN AN ENVIRONMENT WHERE INDIVIDUAL TASKS CAN BE ASSISTED BY A TEAM OF CO-WORKERS, AND YOUR ABILITY TO ASSIST TEAM MEMBERS AS NEEDED

YOU MAY BE THE RIGHT CANDIDATE FOR THIS JOB IF:

- YOU ARE ABLE TO MANAGE WORKING IN A FAST PACED, AND AT TIMES, HIGH PRESSURE

- YOU CAN COMPLETE CUSTOMER SERVICE/ACCOUNT MANAGEMENT TASKS CORRECTLY AFTER BEING TAUGHT

- YOU ARE ABLE TO WORK INDEPENDENTLY, BUT ALSO CAN COLLABORATE AND WORK 8IN A TEAM ENVIRONMENT

YOU WILL NEED THE FOLLOWING TO COMPLETE JOB TASKS

- A PC/LAPTOP WITH SPEAKERS AND A MICROPHONE

- AN INTERNET CONNECTION

YOUR JOB HOURS GENERALLY WILL BE

- MONDAY-FRIDAY 9:00AM – 5:00PM

***FLEXIBILITY TO WORK SATURDAYS AS NEEDED IS REQUIRED***

SALARY RANGE FOR THIS POSITION

$19.00/HR - $22.00/HR

BENEFITS OF THIS POSITION

- PAID SICK TIME

- PAID TIME OFF

- HEALTH INSURANCE OFFERED

- OPPORTUNITY FOR INTERNAL GROWTH

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• No travel

Application Question(s):

• Are you willing to work Saturdays as needed? (Yes/No)

Work Location: Hybrid remote in Plainview, NY 11803