Solutions Engineer - Digital Experience Management

About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter @Netskope .
About the position:
The Netskope Specialty Sales Engineer will come on board with the full support of the executive team. This is an amazing opportunity for the sales technical professional who has a history of completely dominating their territory and who wants to make an impact on accelerating the growth of the next iconic cloud security company.
You will work closely with customers, partners and internal sales teams as a product specialist for Netskope's Digital Experience Management solution. You will provide feedback to the Product Management team on new feature requests and product enhancements from your customer base. Heavy travel within the territory is required and as necessary to support other company based engagements within the US.
This is a highly impactful role within our Center of Excellence organization - You will have a compelling opportunity to impact the business and advance your career.
Job Description:

• Have experience with Networking concepts, troubleshooting and performance analysis.
• Have an understanding of Digital Experience Management, including its concepts, benefits, and best practices.
• An understanding of different network monitoring techniques and tools, their capabilities and limitations including passive, synthetic, RUM, APM, NPM
• An understanding of SASE and SSE, including features, functions, and use cases.
• A proven track record of delivering effective presentations, demos, and proof of concepts to technical and business audiences.
• A customer centric mindset and excellent communication, collaboration, and problem-solving skills.
• Be the solution expert providing guidance to sales teams to build Digital Experience Management opportunities inside their prospect and customer base
• Provides DEM support in customer meetings, ensuring discovery calls are executed efficiently, customer requirements and use cases are qualified
• Brings clarity on the value added of DEM solutions compared to the current customer monitoring solutions and competitive products.
• Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions.
• Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations.
• Assists the sales staff in assessing potential application of company DEM products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions.
• May create detailed design and implementation specifications for DEM products/applications/solutions.
• Delivers customized Digital Experience Management product demonstrations based on the customer requirements
• Delivers Proof of Value deployments for DEM
• Provide guidance to customers and partners on DEM data interpretation and report high value findings
• May provide consultation to prospective users and/or product capability assessment and validation.
• Contributes to the creation of feature enhancements and building tools around the DEM solutions to support sales and SEs.

Required Qualifications:

• Excellent communication and presentation skills
• Great listening and questioning skills
• Ability to clarify technical and complex questions and report findings in concise and clear format
• Experience of designing the architecture, deploying and using monitoring solutions
• Proficient in networking (routing, packet analysis, network troubleshooting)
• Background in cyber security
• Solid experience in deploying, demonstrating and using EUEM, APM, NPM, network monitoring and troubleshooting tools.
• Understanding of DEM's positioning and relationship to other Observability domains like DEX and UEM.
• Passionate about performance and experience monitoring

Preferred Qualifications:

• Demonstrable experience with scripting languages such as Python, and REST API framework.
• Prior experience with other vendor Cloud Security solutions is advantageous.
• Agile Scrum Certification: CSPO, CSM, or CSP | Project Management Certification: PMP
• Advanced level network technology certifications (e.g. CCNP, CCIE, CCSP, JNCIE, etc).

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