Solar Service Coordinator

About Us:

AllSeason Solar is one of the Tri State Areas Top Solar Companies, rated by total installation volume and customer satisfaction surveys.

Our mission is to deliver custom designed, stated of the art solar systems that yield significant savings with the best warranties and best price.

Overview:

The Service Coordinator serves as the troubleshooter and problem solver for installed solar systems. This position manages the customer experience through warranty claims and production questions or concerns. This is a fast paced environment. We are looking for a quick learner with excellent computer and phone skills. The ability to multi-task and work in both a team environment and independently are a must. If you are a motivated, detail oriented self-starter then this may be the position for you. This position requires the candidate to have excellent organizational skills!

Responsibilities

• Process jobs and ensure all requirements are met with all necessary documents and information

• Work hand in hand in a supporting role with management and staff assisting in both daily tasks and special projects

• Provide excellent Customer Service

• High Phone volume and multi-tasking

• Customer oriented

• Answer inbound calls and address questions and concerns over phone and email regarding system performance, maintenance, savings, and production analysis. Produce production analysis for problem solving, walk customers through troubleshooting system errors, and work with field techs if onsite service is required.

• Prepare project information for handoff to Field Service Teams for field site visits.

• Communicate with other departments internally as necessary to ensure customer expectations are met.

• Maintain accurate knowledge of our CRM.

• Delivering a high level of customer service by addressing customers’ questions and concerns and effectively communicating system specifications, performance metrics, and variances.

• Responsible for being a subject-matter expert on processes associated with the installation of PV Systems. This includes knowing equipment specifications for the major components used in PV arrays, being able to read technical drawings and building plans and maintain a strong understanding of PV design requirements.

• Other tasks and duties as assigned.

Requirements:

• Full time 40 hour a week Monday-Friday availability

• Experience working in an office environment

• Customer service experience desired

• Excellent verbal, written and interpersonal skills

• Pleasant and professional demeanor

• Excellent phone skills

• Completely tech savvy

• Highly organized with the ability to work in a fast paced environment

• Must be detailed oriented

• Proficient in MS Office programs

• Google Suite Experience a plus

• Excellent communication skills

• Able to manage multiple projects and prioritizing tasks with minimal errors

• Experience in PV installations, PV design/engineering, and solar system troubleshooting

• Proven track record in effective follow-through and problem resolution

• Job related experience in project coordination