Solar Channel Services Manager (REMOTE)

Join the Solar For All Revolution!

At PosiGen, we are passionate about providing money saving solar energy and energy efficiency solutions for people of all income levels. We are seeking an equally passionate Channel Services Manager to help further our mission through excellent craftsmanship, customer service, and a team-focused approach.

The Channel Services Manager will ensure field assets are complete and ready for Boarding, as well as coordinate with Operations and Management to maintain the performance of the solar systems. They will track conformance to contractual obligations, provide excellent customer service to our homeowners and Partners, and ensure a smooth workflow and optimally performing systems.

Essential Job Functions

• Ensure all items on the Project are completed and smooth transition to Boarding customers for payment. Ensure PV systems are operating per terms of agreement at the time of handoff and all proper documentation is in place.
• Manage processes of Diagnostic and Repair for Workmanship and Manufacturer Warranty concerns. Coordinate customer warranty and insurance claims with appropriate departments.
• Coordinate with PosiGen Asset Monitoring team to provide proactive troubleshooting for Channel partner installed PV systems.
• Plan, direct and coordinate with Partner, internal PosiGen field services, and/or subcontractors to service systems.
• Approve/Deny Quotes for Repair and ensure timely payment to subcontractors if service falls out of warrantied scope.
• Create and manage Service Requests/Cases. Maintain service schedules and planning timelines to ensure SLAs are met.
• Communicate opportunities for process modifications or improvements to upper management to assume optimum efficiency of company assets.
• Source and ensure compliance of new subcontractors when incremental resources are necessary
• Provide safety protocols and procedures across all PosiGen Channel markets
• Develop and maintain Partner Scorecards
• Drive continuous improvements for safety, quality, customer service and production through field operations
• Establish and track KPIs to ensure standards for quality and efficiency are met
• Create partner score cards and monthly reviews with the partner and PosiGen management team to make sure they are compliant with the SLA's and KPI's.

Education/Experience

• Bachelor's degree in Engineering, Construction Management or related field, or equivalent work experience
• At least three years' supervisory experience in solar, preferable with managing subcontractors and/or external B2B customers
• Experience implementing quality control/quality assurance processes
• Demonstrated Safe Working Practices and knowledge of OSHA safety standards; OSHA 30 Training preferred
• Demonstrated success in fast pace, rapidly growing environment
• Success at managing and delivering construction projects on schedule and under budget
• Proficiency on a computer in MS Office (Excel, Outlook, Word)
• Must possess a current and valid state driver's license and a clean driving record

About PosiGen

PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. We aim to simplify solar, improve home efficiency, and generate opportunities for the underserved through our first of its kind, no credit check, guaranteed savings solar leasing program.

As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true self. We strive to live every day by our values:

• Act with Integrity
• Be Humble, Be Kind
• Collaborate and Seek to Understand
• Deliver on our Promises
• Engage Passionately

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.