Software Support Specialist (Police Department)

COMPANY OVERVIEW

Facility Contract Services is a Florida-based contract services company, responsible for the employment and management of personnel for municipal clients. Facility Contract Services is currently seeking dynamic and goal-driven employees for the City of Pembroke Pines Police Department. Employees who are motivated to take on today’s greatest challenges and rewards in the field of local public service and who are passionate about making a difference in local government. This exciting opportunity in the City of Pembroke Pines operates 4 days a week (Monday through Thursday 7:00 A.M. to 6:00 P.M.) and offers excellent compensation and benefits including health insurance and 401(k) with a Company match.

SUMMARY

Under the general direction of the Police Department, this position is responsible for providing Software Support for department personnel. Ensures that software systems are maintained in compliance with established standards and procedures.

RESPONSIBILITIES AND DUTIES

1. Researches and resolves issues by writing simple to complex queries against databases.
2. Monitor, track, and resolve requests that come in by phone, email or through the support ticketing system.
3. Manages workload and competing priorities to accomplish tasks within agreed upon timeframes.
4. Provides customer facing support, including a proactive approach to improving levels of service where possible.
5. Installing, testing and making software available to appropriate users.
6. Liaising with external support agencies to quickly resolve faults.
7. Providing technical support by utilizing remote control and Windows administration tools.
8. Create ad hoc reports for public records requests and upper management.
9. Establish, maintain, document, and provide daily and sometimes after hours end-user support for computer systems and applications.

QUALIFICATIONS

Training and Experience:

1. Bachelor's Degree from an accredited college or university in Computer Science or related field; supplemented by two (2) years of work experience; or an equivalent combination of training and experience.
2. Exposure to Information Technology, demonstrating strong analytical and problem-solving skills.
3. Knowledge of Microsoft SQL Server including simple to complex queries.
4. Experience with Crystal Reports or similar report development programs.
5. Prior use of Law Enforcement/Public Safety Applications is beneficial.
6. Knowledge of Audio/Video Security Applications preferred.

BENEFITS:

One of the many advantages of working with the Vesta Property Services family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Benefits are offered to full-time employees (30+ hours per week).

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRUG-FREE WORKPLACE

In compliance with the Drug-Free Workplace Act of 1988, Facility Contract Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Facility Contract Services employees and to the security of the company's equipment and facilities. For these reasons, Facility Contract Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.