Remote Customer/Software Support Specialist (Govt Software Exp A Plus)

REMOTE Customer/Software Support Specialist (Govt Software Exp a Plus)
Location: United States – Fully Remote
Salary: $50,000 - $75,000 + Benefits
Benefits: Medical, Vision, Short/Long-term Disability, 401K w/ Match, PTO, Paid Holidays
Job Type: Full-Time
Typical Hours: M-F, 8am-5pm CT or 9am-6pm CT Flexible
Start Date: ASAP
Travel: Year 1 = Minimal, Year 2 = A few times per year
Sponsorship is not available
Relocation assistance is not available

REMOTE Customer/Software Support Specialist (Govt Software Exp a Plus) Description

Our client specializes in software development for local governments and municipalities, and they are looking for a Customer/Software Support Specialist to add to their team. In this fully remote role, you will respond to customer inquiries, assess needs, share troubleshooting tips/resources, and provide training services. The ideal candidate will be tech-savvy, enjoy problem-solving, and have prior customer support, software support, or government Software Experience. Experience with ERP implementations and/or software related to finance, payroll, utility billing, revenue collection, licensing, or permitting is preferred but not required. To be successful, you must excel at multitasking, critical thinking, and utilizing your strong communication skills to build long-term customer relationships. This is an excellent opportunity to join an organization with a great reputation in its industry and have the flexibility to work from home.

REMOTE Customer/Software Support Specialist (Govt Software Exp a Plus) Responsibilities

• Responsible for day-to-day customer support of company software products and programs
• Provide customers with necessary training, troubleshooting tips, and resources
• Answer customer inquiries and keep detailed records of customer history
• Monitor open tickets to ensure the timely resolution of customer issues
• Identify software solutions to support client business needs
• Identify, research, and make decisions based on complex customer problems
• Clearly present information to customers in both formal and informal settings
• Handle customer complaints and provide appropriate solutions, escalate as needed
• Carefully listen to customer needs, and align products/solutions for their consideration
• Help build an internal and external customer facing FAQ and informational resources
• Develop and maintain an in-depth working knowledge of products and processes

REMOTE Customer/Software Support Specialist (Govt Software Exp a Plus) Qualifications

• 2+ years of software/customer support or government Software Experience required
• Experience providing training and user instructions required
• Analytical thinking and strong problem-solving skills required
• Tech-savvy with the ability to easily learn new technology required