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Form of work
SalaryREQUIRED SKILLS & ABILITIES:
- 2 Years minimum Home Health office administrative experience including: referral processing, scheduling, data entry, order tracking, billing, etc..
- Strong Customer Service focus
- PC proficiency including Microsoft Office 365
- Excellent verbal and written communication skills with clients and team members
- High emotional intelligence with a passion for self-development
- Problem solving and analytical thinking
- Organizational skills
Additional Preferred Skills:
- Knowledge of Medicare requirements for certified Home Health agencies
- Bilingual - English/Spanish
- Experience providing support to software users
JOB DESCRIPTION Assist customers via phone and email in a timely manner with prompt solutions that ensure effective use of our Home Healthcare software. Solutions can range from training on how to use the software, troubleshooting basic Windows issues, and escalating appropriate problems to engineers. The ability to diagnose a problem, log calls, test new software features, multi-task and work with team members is important to success. Superior communication skills are essential to respond to diverse clients with a positive and supportive manner that demonstrates functional knowledge with ownership of their issues. Other projects and tasks may be assigned.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Application Question(s):
- Did your Home Health experience include working with a Medicare Certified agency?
Education:
- High school or equivalent (Preferred)
Experience:
- Home Health office/billing: 2 years (Required)
Work Location: Remote
