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SalaryDaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries.
Love technology? Come join our technical support team! Fun place to work, great benefits and advanced technical training.
Responsibilities:
- Provide superior customer service to DaySmart customers
- Manage chat and email conversations
- Ability to be on call on holidays and weekends
- Field trouble-shooting questions over the phone (occasionally via chat or email) regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels
- Field general use questions over the phone (occasionally via chat or email) about our software and additional services
- Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites
- Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customer’s software
- Upsell additional add-on services
- Participate in daily departmental meetings communicating recent customer’s issues and concerns
- Communicate possible software bugs and customer-specific database issues to management
- Special projects assigned as needed (For example: mobile app testing, beta version testing for desktop, customer follow-up in response to reviews, database conversion, building computers, etc.)
What We Expect to See:
- Proficient in using Windows and Microsoft Office Suite
- Prior customer service experience
- Positive attitude
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Ability to adapt quickly
- Ability to work until 8pm or later on weekdays
- Ability to be on call on weekends and holidays
What We Like to See:
- Tinkering mindset
- Ability to work on Saturday
- Former Geek Squad or similar experience
- Eagerness to learn and grow
- Passion for helping others
- Passion for technology
DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran.
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