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Yes, you read that correctly. It sounds grand, but we've got big ideas at Mews. We're transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.
We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇
First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:
As an SMB Manager, you will be responsible for managing the Sales Managers team in the USA and ensuring their monthly performance goals are met and exceeded. You are expected to fully contribute to the team effort and play an integral part in the smooth running of teams taking the lead when necessary. You will promote a strong sense of urgency for reaching goals and key deliverables and act without being told what to do so, bringing new ideas to the company.
✅ Your mission, should you choose to accept it:
- Oversee and manage the day-to-day operations of the SMB Sales Team in the USA
- Hold responsibility for the SMB team members monthly and annual quota attainment, driving a hungry, hunter mindset that contributes to the wider Commercial growth goals.
- Train, develop and manage SMB team members to aid in the creation of the next generation of Commercial at Mews.
- Drive and control performance metrics to ensure team members hit required levels of consistency and delivery.
- Drive exceptional accuracy, control and hygiene of all activity within the CRM.
- Attend international conferences and events and represent Mews where required.
- Demonstrate commitment to the team to ensure the team achieves its goals, objectives and COM service level agreements (SLA's).
- Adopt the relevant processes, procedures, and policies to ensure a consistently high level of service is adhered to.
- Where necessary, identify short falls in the process and procedures and suggest process improvements and work with the necessary departments to ensure they come to fruition.
- Control the onboarding for additional Team members, ensuring we keep to a defined ramp period.
🤝️ You'll be a great fit if you bring a few of the below with you:
- Previously managed a team of Account/Sales executives
- Previously worked in Hotel/Hostel Sales or Hospitality Software Sales.
- Higher Education preferably in Finance/Business or Management/Hospitality.
- Preferably a minimum of 5+ years of sales management experience within a proactive role.
- The candidate must have the ability to communicate, sell and close business at all levels from Departmental Management to Board Level and be able to coach and nurture this skill set to their team members.
- Ability to work in a fast-paced company, guiding an established team to continue to set the standard in response times and in line with Commercial SLA's.
- Customer oriented with a mindset focused on being the voice of the customer internally.
- Highly motivated, structured and organised.
- Ability to take feedback, learn quickly and adapt to new situations.
- A driver of new ideas and suggestions in order to move the company forward.
- Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organisational levels.
This is not a remote-only position, and candidates should be willing to travel, attend events, and participate in in-person meetings. If you are an ambitious and tenacious team manager with a passion for driving change in the hospitality industry, we invite you to join our growing team at Mews.
Did you know that Mews has been voted the Best Place to Work in Hotel Tech for 2 years running? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:
- Participation in the Company shares program
- Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.(No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
- Flexible Benefits via the ThanksBen platform
- Unlimited paid holiday (no, this is not a typo)
- Wellness Wednesday's (where every last Wednesday of the month, the whole company enjoys a paid day off to attend to your own well-being)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events and socials
We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.
Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.
From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.
Mews serves over 3,000 properties across more than 70 countries around the globe and works with a huge number of hotel tech partners to provide hoteliers with an unbeatable connectivity – no other solution offers as many integrations.
At the 2020 HotelTechAwards, Mews was voted Best PMS by industry peers. Mews was also a Best PMS Finalist in 2021 and 2022, as well as being named Best Place to Work in Hotel Tech in the same years. Mews ranked 24th in the FT 1000 fastest growing European companies in 2021.
That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you.
Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that's a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.
Oh, and we loveour pets ❤️. To get more of an idea what life at Mews is like (and to see dozens of cute cats, dogs, and hamsters), check out our Instagram 🐾.
We're guided by our five key values; if you see yourself in them, it's time to get in touch.
To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!
One very important note….don't hold back! Even if you think you don't meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can't wait to hear from you!
