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Form of workJOB TITLE:Driver Manager
FLSA: Exempt
REPORTS TO:Operations Manager
SUMMARY:The Driver Manager position optimizes the utilization of company resources by managing dedicated Professional Truck Drivers throughout our freight network in service to our customers. This position is primarily responsible for building and maintaining high quality relationships with drivers, managing driver performance, and providing the necessary support to ensure optimalefficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES:“Essential functions” are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.
Provide daily supervision of assigned drivers and monitors to ensure proper and consistent performance of duties. Ensure drivers have a full understanding of all details of customer and company expectations for each load they haul.
- Understand and apply company guidelines, policies and/or procedures in diverse situations.
- Continually assess the service level and provide recommendations to regional management and network logistics regarding opportunities to improve operational performance.
- Monitor and manage driver indicators and factors impacting operational effectiveness.
- Monitor and manage productivity, service, quality, training, maintenance, and safety targets for each driver.
- Promote and monitor driver safety and take proactive steps to create a positive safety culture.
- Embrace, promote and lead continuous improvement efforts, including selection and implementation of dispatch processes, systems, and personnel.
- Monitor daily truck empty miles.
- Monitor and manage driver attendance to ensure drivers and trucks are being utilized for full days and full weeks.
- Monitor loads dispatched to drivers and work with teammates to maximize driver available working hours and reduce empty miles.
- Establish and maintain a positive relationship with all drivers. Create a driver experience that is number one in the industry.
- Communicate with Operations Mangers to develop efficiencies regarding best hauling practices, reducing empty miles, conserving fuel, reducing idle time, etc. by utilizing available technology.
SUPERVISORY RESPONSIBILITIES:
This job has supervisory responsibilities for Professional Truck Drivers. This includes, but is not limited to:
- Responsibility for managing performance and relevant performance feedback, providing motivation and encouragement.
- Interpreting policy and ensuring policy compliance to include execution of progressive discipline for policy violations.
- Responsibility for the notification of fleet maintenance for equipment to the drivers
- Providing necessary documents for tank wash locations and managing the types of washes that are required.
- Monitoring loads in Every fleet for accuracy as you communicate with drivers.
- Timely Entering and approval of drivers Delay-layover-Breakdown to ensure drivers are compensated and real-time billing for customers.
- Update and maintain projections spreadsheet as it relates to each driver's home time, breakdown, etc.
- Scheduling and managing time and attendance.
- Managing Professional Truck Drivers concerns and monitoring satisfaction levels.
- Monitoring Professional Truck Drivers production and handling inquiries relative to pay and incentive programs.
- May be required to perform other supervisory duties.
- Always Maintaining a positive work atmosphere.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Associate or Technical Degree in Logistics, Transportation, Business or related field preferred
- Experience in logistics and dispatch, preferably within tank hauling distribution.
- Demonstrated experience leading, directing, communicating change and developing a team strongly desired.
- Knowledge of transportation enterprise software applications.
- Working knowledge of tractor and trailer maintenance.
- Solid written and oral skills with a strong ability to work with others.
- Aptitude to gain further competency in transportation analysis tools.
- Knowledge of DOT compliance, laws, rules, regulations and safety.
- Proficient in Microsoft Office Suite.
- Knowledge of Transportation Software systems and on-board computing technology.
- Ability to maintain a high level of accuracy and completion in preparing and entering information.
- Highly organized, proficient in prioritization, attention to detail and possessing a high level of accuracy.
- Ability to provide positive reinforcement and possess a positive attitude.
- Must possess ability to provide timely follow up to drivers and management.
- Comfortable working in a high-stress environment and ability to stay calm under pressure.
- Strong interpersonal skills to develop and maintain positive relationships with dispatch team and tank operators.
- Strong communication skills (oral, written and listening) with motivational ability.
- Work occasionally requires a high level of mental effort and strain when performing essential duties. Must be able to perform the essential duties of the position with time constraints, interruptions and stressed dispatchers and drivers.
- Work may require more than 40 hours per week.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this job, the employee is required to sit/stand for most of his/her job duties. There is the need to frequently walk. There will be a moderate amount of standing, stooping, kneeling, bending, lifting and reaching for some of his/her job duties.
Visual requirements include reading off a computer screen as well as printed materials. A high degree of dexterity is required due to frequent use of a telephone console.
Verbal and auditory requirements include the ability to communicate clearly over the telephone as well as in person.
There is a moderate level of grasping, lifting, pushing and/or pulling of objects of less than 25 lbs.
This Job Description is intended to describe the general content of and requirements for the performance of this position. The omission of specific statements of duties does not exclude them for the position if the work is similar, related or a reasonable requirement of the position. Additional duties may be assigned, and requirements may vary from time to time.
