Small Business Product Manager - Payments - Vice President

 

You are a change agent who can influence stakeholders and provide factual analysis to support the decision-making process. You are results oriented and are able to clearly articulate any issues impeding progress along with proposed resolution recommendations. 

The Small Business Servicing and Internal Operations team is focused on building experiences for servicing and support functions that will be the target state solution for both Chase and WePay Operations teams. This team is building Product agnostic features that can be used to service both Merchant accounts from Chase direct product offerings and ISV relationships, as well as Partner accounts.
As the Product Owner you will be focus on the development modern servicing experiences to help increase Customer Satisfaction and differentiate Merchant Services as best in class Customer Experience. You will take input and guidance from a broad range of stakeholders across Chase and WePay, including other Product Owners and Operations to determine the desired servicing experience, develop detailed use cases, define user stories, identify success metrics and collaborate cross-functionally to launch new capabilities in an agile environment.

Job responsibilities

• Define and implement business objectives, process improvements and project deliverables to support the integration of new products and services into our existing multi-platform business model
• Provide product expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements
• Work with cross-functional partners to ensure compliance with product controls and risk environment, including Client Experience, Architecture, Design, IT, and Operations
• Translating experiences into Agile epics and stories
• Oversee development and execution of an implementation plan for the technology solution
• Participate in Agile ceremonies (i.e., product backlog, sprint planning, sprint review) with WePay and Chase technology teams, and drive technology priorities and deliverables
• Effectively and accurately communicate the status of the project, including key risks, issues, and potential solutions

 Required qualifications, capabilities, and skills

• 5-7 years of proven Ops/Servicing Product teams
• Understanding of the account lifecycle, AML/KYC verification and onboarding process to interpret post-onboarding servicing needs
• Understanding of Payments Technology and top use cases for Servicing
• Experience writing user stories and acceptance criteria for engineering teams
• Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• A strong team player with the ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment
• Ability to work in an environment with strong controls

Preferred qualifications, capabilities and skills

• Bachelor's degree or equivalent experience
• Deep knowledge of the end-to-end payments technology and products a plus
• Travel requirement: less than 10%

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, Small Businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and Small Business banking, commercial banking, financial transaction processing and asset management.
Equal Opportunity Employer/Disability/Veterans